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Patient Representative Resume Example

Resume Score: 80%

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PATIENT REPRESENTATIVE
Professional Summary

Confident Patient Representative promoting effective communication, relationship building and time management skills. Offering more than 2+ years of helping patients and delivering exceptional service. A smart individual with a vast knowledge of medical terms. Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in/ check-out process and patient flow within the office. Passionate Patient Representative committed to helping patients and families by providing information and support. Effective employee highly proficient and handling multiple tasks simultaneously. Helpful Patient Service Representative with 2+ years of experience in healthcare. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of Check-in & Check-out and commitment to patient happiness. Organized; Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Work History
Patient Representative, 11/2017 to CurrentCompany Name, City, State
  • Monitored patient flow throughout day to maintain appointment times and schedules.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Scheduled appointments for patients and placed reminder calls 48 hours before office visits
  • Verified any changes or data updates to patient records and checked insurance information at each appointment.
  • Informed patients of excessive wait times and offered to reschedule appointments.
  • Explained plans for treatment and payment options.
  • Generated monthly statements to check outstanding balances.
  • Used Relimed to schedule appointments.
  • Reviewed daily care slips for doctors.
  • Educated patients on medicine and at-home healthcare tools.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Increased customer satisfaction by resolving issues.
  • Handled 50+ calls per day to address customer inquiries and concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Received packages and mail at front desk and dispersed to correct employees.
Front Desk Receptionist, 03/2017 to 11/2017Company Name, City, State
  • Provided guests with above-and-beyond service
  • Politely welcomed arriving guests, providing information on amenities and policies.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Updated customer accounts
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Collected, sorted and distributed mail and prepared mail,
  • Carefully transcribed phone messages and relayed to appropriate personnel within 5-10 minutes of each call.
  • Sorted mail and other important data, promoting quick delivery of all messages to recipients.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sales Associate, 03/2013 to 11/2013Company Name, City, State
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained records related to sales, returns and inventory availability.
  • Educated customers on promotions to enhance sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared cash deposits up to $200+ with zero discrepancies.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance record for 8 months consecutively.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed in company processes, product knowledge, customer service and selling techniques.
  • Solved customer challenges by offering relevant products and services.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Education
High School Diploma, 06/2012
Asheboro High School - City
Skills
  • Patient data privacy
  • Policies and procedures
  • Patient engagement and service
  • Benefits knowledge
  • Appointment Scheduling
  • Data Entry
  • Chart pulling
  • Document filing
  • Interpreting physician orders
  • Insurance verifying
  • Medical insurance
  • Payment collection
  • Process improvement
  • MS Office
  • Customer service
  • Relationship development
  • Problem resolution
  • Communications
  • Organization
  • First Aid/CPR
  • Patient Assistance
  • HIPAA Compliance
  • Patient Information Verification
  • Patient Checkout Procedures
  • Directing Callers
  • Bilingual [English & Spanish]
  • Fast Learner
  • Team Player
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Asheboro High School

Job Titles Held:

  • Patient Representative
  • Front Desk Receptionist
  • Sales Associate

Degrees

  • High School Diploma , 06/2012

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