Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Computer literate professional with in-depth knowledge of medical terminology and strong time management skills. Experience in healthcare environment with insurance benefits, authorizations, and filing on demand while remaining HIPAA compliant.
Skills
Medical Records
Insurance Verification
Medical Scheduling
Medical Billing
EMR Systems
ICD-10
MS Office
Sales
Collections
Scripted Responses
Inbound and Outbound Calling
Certifications
Certified Paraoptometric (CPO) - Commission on Paraoptometric Certification (CPC)
Work History
10/2018 to CurrentPatient Relations Specialist/Optometric TechnicianVisionworks | Charleston, WV,
Collaborated with optometry staff to reach individual and team goals.
Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
Scheduled, rescheduled and handled cancelled appointments for patients.
Checked patient data including insurance, demographic and health history to keep information current.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
Sanitized, restocked and organized exam rooms and medical equipment.
Performed pretesting tasks for optical patients such fundus photography and optical coherence tomography.
Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Assisted with dilating patients or using eye medications when directed by optometrist.
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
Remained knowledgeable in CPT and ICD-10 coding principles, government regulations and third-party billing rules.
Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
Called and faxed pharmacies to submit prescriptions and refills.
Operated lensometer to orient and mark uncut lenses for eyeglasses.
Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Educated clients about how to adapt to, wear and care for eyeglasses.
Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
10/2017 to 02/2018Optometric TechnicianBlitt & Gaines P.C. | Saint Louis, MO,
Conducted initial patient tests such as pressure evaluations, acuity assessments and auto refraction evaluations.
Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Completed clerical duties and tasks for clinic administration.
05/2016 to 10/2016Collections SpecialistLegacy Health Services | Bratenahl, OH,
Achieved performance goals on consistent basis.
Used scripted conversation prompts to convey current account information and obtain payments.
Processed payments and contracts on accounts.
Recorded all information regarding financial status of customers.
Maintained high volume of calls to meet demands of busy group.
Used skip tracing and other techniques to locate debtors.
Used probing techniques to determine debtors' reasons for delinquency.
12/2011 to 07/2012ReceptionistSilsbee Motor Company | City, STATE,
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Education
Expected in 06/2012High School Diploma | Silsbee High School, Silsbee, TXGPA:
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