Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Computer literate professional with in-depth knowledge of medical terminology and strong time management skills. Experience in healthcare environment with insurance benefits, authorizations, and filing on demand while remaining HIPAA compliant.

  • Medical Records
  • Insurance Verification
  • Medical Scheduling
  • Medical Billing
  • EMR Systems
  • ICD-10
  • MS Office
  • Sales
  • Collections
  • Scripted Responses
  • Inbound and Outbound Calling
  • Certified Paraoptometric (CPO) - Commission on Paraoptometric Certification (CPC)
Work History
10/2018 to Current Patient Relations Specialist/Optometric Technician Visionworks | Charleston, WV,
  • Collaborated with optometry staff to reach individual and team goals.
  • Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Performed pretesting tasks for optical patients such fundus photography and optical coherence tomography.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Remained knowledgeable in CPT and ICD-10 coding principles, government regulations and third-party billing rules.
  • Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Operated lensometer to orient and mark uncut lenses for eyeglasses.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
  • Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
10/2017 to 02/2018 Optometric Technician Blitt & Gaines P.C. | Saint Louis, MO,
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and auto refraction evaluations.
  • Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Completed clerical duties and tasks for clinic administration.
05/2016 to 10/2016 Collections Specialist Legacy Health Services | Bratenahl, OH,
  • Achieved performance goals on consistent basis.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Processed payments and contracts on accounts.
  • Recorded all information regarding financial status of customers.
  • Maintained high volume of calls to meet demands of busy group.
  • Used skip tracing and other techniques to locate debtors.
  • Used probing techniques to determine debtors' reasons for delinquency.
12/2011 to 07/2012 Receptionist Silsbee Motor Company | City, STATE,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Expected in 06/2012 High School Diploma | Silsbee High School, Silsbee, TX GPA:

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Resume Overview

School Attended

  • Silsbee High School

Job Titles Held:

  • Patient Relations Specialist/Optometric Technician
  • Optometric Technician
  • Collections Specialist
  • Receptionist


  • High School Diploma

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