Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Flexible hard worker ready to learn and contribute to team success.

Skills
  • Appointment confirmation
  • Computer skills
  • Data management
  • Team building
  • Customer service
  • Time management
  • Organization
  • Work ethic
  • Reliable and trustworthy
  • Relationship building
  • Decision-making
  • Listening skills
  • Meeting arrangements
  • Team collaboration
  • Administrative skills
  • Fluent in english and spanish
  • Issue handling
  • Oral and writing communication
  • Cash transactions
  • Effective planning
  • Call routing
  • Proper sterilization techniques
  • Charting expertise
  • Medical billing
  • HIPAA compliance
  • Understands medical procedures
  • Quick problem solver
  • Patient scheduling
Work History
04/2021 to Current
Patient Relations Representative Kindred Healthcare Seattle, WA,
  • Helped patients obtain health care services by setting up referrals.
  • Explained policies, procedures and services to patients.
  • Addressed patients' complaints
  • Used sliding payment scale to assess fair charges for patient healthcare.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Called insurance companies regarding policies and payment benefits for patients.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Handled billing related activities focused on medical specialties.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Answered all phones in the office daily to schedule appointments and address patient inquiries.
  • Helped patients complete paperwork and explained processes and procedures.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Adhered to all HIPAA requirements to safeguard patient confidentiality.
  • Investigated and resolved issues to maintain billing accuracy.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Reviewed accounts for outstanding balances and collected unpaid bills.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Fax, file print as needed
  • Pretest patients for their eye exam before patients see doctors.
  • Check eye pressure, acuities, and retinal scan for patient during pretesting
  • Input patient info into patients chart for the doctor
  • Dispense contact lenses and train patients as needed
  • Check company email daily and redirect any messages to staff
02/2018 to 11/2019
Insurance Verification and Billing Specialist Johns Hopkins Medicine Westminster, MD,
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Called insurance companies regarding policies and payment benefits for patients.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Print out daily schedule and check patient eligibility
  • Call insurance companies of those whom i don't have online access for
  • Call insurances for prior authorizations
  • Verify walk in patients insurance
  • Submit all claims for eye exam only
  • Take payments over the phone for patient balances
  • Check Dr. credentialing according to patient appointments
  • Submit end of day report of all work done each day
10/2017 to 11/2019
Pharmacy Technician Trainee Walgreens City, STATE,
  • Maintained clean and organized pharmacy shelving and work areas.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
06/2012 to 10/2017
Service Clerk-Stocking Manager Walgreens City, STATE,
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Greeted customers and responded to requests for information.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Processed exchanges and returns by inputting in company database.
  • Supervised store opening and closing procedures, including counting cash drawers and making bank deposits.
  • Placed inventory orders and restocked office supplies such as writing implements, toiletries and printer paper.
  • Answered telephone and in-person customer questions about available services and products.
  • Oversaw cleaning and organization of reception area and checkout counter.
Education
Expected in 2014
High School Diploma:
East Career And Technical Academy - Las Vegas,
GPA:

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Resume Overview

School Attended

  • East Career And Technical Academy

Job Titles Held:

  • Patient Relations Representative
  • Insurance Verification and Billing Specialist
  • Pharmacy Technician Trainee
  • Service Clerk-Stocking Manager

Degrees

  • High School Diploma

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