Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Flexible hard worker ready to learn and contribute to team success.
Skills
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Work History
04/2021 to Current
Patient Relations Representative Kindred Healthcare – Seattle, WA,
- Helped patients obtain health care services by setting up referrals.
- Explained policies, procedures and services to patients.
- Addressed patients' complaints
- Used sliding payment scale to assess fair charges for patient healthcare.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Called insurance companies regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Handled billing related activities focused on medical specialties.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered all phones in the office daily to schedule appointments and address patient inquiries.
- Helped patients complete paperwork and explained processes and procedures.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Adhered to all HIPAA requirements to safeguard patient confidentiality.
- Investigated and resolved issues to maintain billing accuracy.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Reviewed accounts for outstanding balances and collected unpaid bills.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Fax, file print as needed
- Pretest patients for their eye exam before patients see doctors.
- Check eye pressure, acuities, and retinal scan for patient during pretesting
- Input patient info into patients chart for the doctor
- Dispense contact lenses and train patients as needed
- Check company email daily and redirect any messages to staff
02/2018 to 11/2019
Insurance Verification and Billing Specialist Johns Hopkins Medicine – Westminster, MD,
- Checked documentation for appropriate coding, catching errors and making revisions.
- Called insurance companies regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Print out daily schedule and check patient eligibility
- Call insurance companies of those whom i don't have online access for
- Call insurances for prior authorizations
- Verify walk in patients insurance
- Submit all claims for eye exam only
- Take payments over the phone for patient balances
- Check Dr. credentialing according to patient appointments
- Submit end of day report of all work done each day
10/2017 to 11/2019
Pharmacy Technician Trainee Walgreens – City, STATE,
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
06/2012 to 10/2017
Service Clerk-Stocking Manager Walgreens – City, STATE,
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Greeted customers and responded to requests for information.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Processed exchanges and returns by inputting in company database.
- Supervised store opening and closing procedures, including counting cash drawers and making bank deposits.
- Placed inventory orders and restocked office supplies such as writing implements, toiletries and printer paper.
- Answered telephone and in-person customer questions about available services and products.
- Oversaw cleaning and organization of reception area and checkout counter.
Education
Expected in 2014
High School Diploma:
East Career And Technical Academy - Las Vegas,
East Career And Technical Academy - Las Vegas,
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School Attended
- East Career And Technical Academy
Job Titles Held:
- Patient Relations Representative
- Insurance Verification and Billing Specialist
- Pharmacy Technician Trainee
- Service Clerk-Stocking Manager
Degrees
- High School Diploma
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