Patient Relations Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Technical Support
  • Excellent multi-tasking ability
  • Staff Management
  • Team Leadership
  • Friendly nature
  • Clear oral/written communication
  • Relationship building
  • Organizational skills
  • Scheduling
  • Credit and Collections
  • Attention to detail
  • Communications skills
  • Computer skills
  • Office administration
  • Decision-making
  • Team building
  • People skills
  • Clear communication
  • Client service
  • Organization
08/2020 to Current
Patient Relations Representative Pacific Medical Centers Stevensville, MT,
  • Utilized customer service skills and detailed system knowledge to support operations.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Answered patient questions and fielded complaints.
  • Answer inbound calls regarding billing, seeking medical supplies, product issues etc.
  • Make outbound calls to verify insurance, payments, and supplies received.
  • Processed payments over phone and set up recurring plans.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
08/2018 to 05/2020
Office Manager Altium New York, NY,
  • Handled all incoming business and client requests for information
  • Oversee office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Created and finalized contracts for construction projects with customers
  • Completed bi-weekly payroll for employees
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Liaised with customers and addressed inquiries, appointment requests and billing questions
  • Optimized organizational systems for payment collections, deposits and recordkeeping
  • Compared vendor prices and negotiated for optimal savings
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Provided proper scheduling of customers, ensuring timely and effective allocation of resources and calendars
  • Received, screened and routed incoming calls via online communication system
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Dispatching and communication with necessary mobile units in response to requests
  • Monitor drivers locations using GPS to ensure timely arrivals and driving safety
  • Resolve logistical problems in a timely manor to prevent client disfatication
  • Coordinating jobs; including ordering supplies, directing and coordinating crews schedules, dispatching team member to various jobs and locations
  • Ensuring that payment is received in a timely manor after completion of work
  • Assist clients in choosing materials for a variety of projects
03/2019 to 10/2019
Server/Hostess/To Go/Expo/Food Prep Thunder Valley Casino Resort Lincoln, CA,
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Greeted and maintained relationships with regular customers
  • Checked identification to enforce age regulations for alcoholic beverages
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
  • Maintained composure and work quality while under stress
  • Supported waitstaff and other team members in completing tasks
  • Distributed food to wait staff quickly to provide excellent customer satisfaction
02/2017 to 01/2018
Front Desk Agent Hilton City, STATE,
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
  • Planned coverage needs and organized services to support incoming special events
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
  • Promoted local entertainment and sporting events and offered details to assist patrons
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies
  • Provided services efficiently and with high level of accuracy
  • Greeted guests upon arrival, offered assistance and answered questions to build rapport and retention
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and various activities
  • Quickly answered calls and routed to proper guest or department using multiline phone system
  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Maintained transaction security by verifying payment cards against identification
  • Oversaw fast-paced front desk operations at busy hotel facility with significant amount of nightly guests
  • Issued room keys to guests upon check-in and answered questions regarding proper use
Education and Training
Expected in 2015
High School Diploma:
Enterprise High School - Clearwater, FL,

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Resume Strength

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Resume Overview

School Attended
  • Enterprise High School
Job Titles Held:
  • Patient Relations Representative
  • Office Manager
  • Server/Hostess/To Go/Expo/Food Prep
  • Front Desk Agent
  • High School Diploma

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