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Patient Relations Representative Resume Example

Resume Score: 80%

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SM
PATIENT RELATIONS REPRESENTATIVE
Professional Summary

Enthusiastic and reliable administrative assistant offering 4 years of experience in communicating positively with physicians, office staff, and patients specifically in ophthalmology and optometry field but open to learning a new field. I'm polished, service oriented and willing to go extra mile to complete any task. I'm currently looking to expand my knowledge and experience and bring success to a company that provides opportunities to ambitiously dedicated employees and prioritizes providing a comforting and caring environment to patients everyday.

Skills
  • 7 Years of customer service/ 4 years of patient care
  • Medical insurance verification/billing
  • Perform well in high demand and fast pace environments
  • Both team building and leading experience
  • Appointment scheduling and data entry
  • MS office (Word, Excel)
  • Administrative support
  • Bilingual (Spanish)
  • EMR / EHR experience (Next Gen, CompuLink)
  • Payment collection/ balance and post batches
  • Excellent communication skills (both in person/via telephone)
Work History
04/2019 - CurrentPatient Relations Representative | Marshall B. Ketchum University - Anaheim, CA
  • Check in and Check out patients (Collect copayments, coinsurance, insurance Cards).
  • Check claims for errors, corrected issues and mailed out in a timely manner.
  • Check daily doctor schedules and verified insurance (both Vision and Medical insurance such as HMOs, PPOs).
  • Coordination between patients and healthcare professionals to meet patient and student needs.
  • Open and balance batches at the end of the day.
  • Recalls patients to remind them they are due for their annual eye exams.
  • Create EHR for patients, schedule and confirm patient appointments with patients and healthcare professionals and OD Students.
  • Educate patients and families on treatments, procedures, services, continuing care and community resources at the University Eye Center.
  • Maintain industry knowledge through continuing education, training and monitoring of industry publications.
  • Provided excellent service and attention to patients in face-to-face encounters and through phone conversations.
08/2017 - 04/2019Lead Medical Receptionist | Winston Eye Care - Fullerton, CA
  • Pleasantly greeted and checked in each patient as well as check out,.
  • Processed payments and scanned identification and insurance cards, and confirm that patient information was accurate.
  • Balanced and match with the systems financial report at the end of the day.
  • Ensured that the phone was answered by the second ring and enthusiastically called patients to remind them of their appointments or that its time to schedule their next visit.
  • Reviewed billing for mistakes, account receivables, applying EOBs.
  • Interviewed patients to collect medical information and insurance details.
  • Insurance verification of both vision and medical insurance (HMOs, PPOs).
  • Maintained a steady flow of productivity while handling a high volume of patients and calls.
  • Schedule surgical procedures both in office and surgery facility.
  • Created employee weekly schedules and daily tasks for my team.
  • Worked closely with the Doctors and administrative team to come up with solutions to meet objectives and goals.
  • Request authorizations prior to patient visits, as well as call patients to let them know we received approval (authorizations) from insurance.
  • Mentored and trained new employees by offering insight into successful task prioritization and to be overall awesome.
10/2015 - 08/2017Marketing and Sales Representative | Lead - Live Buzz Interactive- Disneyland Resort - Anaheim, CA
  • Sales and Marketing of the Disney Visa Cards at Downtown Disney.
  • Assist during the character meet and greets throughout the Disneyland Resort.
  • Exceeded daily new customer accounts through effective customer service and direct marketing techniques.
  • Developed professional sales presentation to creatively communicate product quality and market comparisons to other credit cards.
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
09/2014 - 01/2016Sales Associate | Beverages And More! - Brea, CA
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
  • Met or exceeded rewards program sign-up targets on consistent basis by providing excellent communication and interpersonal strengths.
  • Tracked stock using company inventory management software.
Education
Fullerton College, Fullerton, CABusiness Marketing, Graphic Design
06/2011La Serna High School, Whittier, CAHigh School Diploma:
  • Member of Health Science Academy
  • Graduated with 3.5 GPA
Certifications
  • BLS Certification, American Heart Association (valid thru 11/2021)
  • First Aid/CPR
  • Build Your Own Now

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    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    Companies Worked For:

    • Marshall B. Ketchum University
    • Winston Eye Care
    • Lead - Live Buzz Interactive- Disneyland Resort
    • Beverages And More!

    School Attended

    • Fullerton College
    • La Serna High School

    Job Titles Held:

    • Patient Relations Representative
    • Lead Medical Receptionist
    • Marketing and Sales Representative
    • Sales Associate

    Degrees

    • Business Marketing, Graphic Design
      High School Diploma :

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