Patient Relations Representative Resume Example Marshall B. Ketchum University

PATIENT RELATIONS REPRESENTATIVE

Professional Summary

Enthusiastic and reliable administrative assistant offering 4 years of experience in communicating positively with physicians, office staff, and patients specifically in ophthalmology and optometry field but open to learning a new field. I'm polished, service oriented and willing to go extra mile to complete any task. I'm currently looking to expand my knowledge and experience and bring success to a company that provides opportunities to ambitiously dedicated employees and prioritizes providing a comforting and caring environment to patients everyday.

Skills

7 Years of customer service/ 4 years of patient care
Medical insurance verification/billing
Perform well in high demand and fast pace environments
Both team building and leading experience
Appointment scheduling and data entry
MS office (Word, Excel)

Administrative support
Bilingual (Spanish)
EMR / EHR experience (Next Gen, CompuLink)
Payment collection/ balance and post batches
Excellent communication skills (both in person/via telephone)

Work History

04/2019 - CurrentPatient Relations Representative | Marshall B. Ketchum University - Anaheim, CA

Check in and Check out patients (Collect copayments, coinsurance, insurance Cards).
Check claims for errors, corrected issues and mailed out in a timely manner.
Check daily doctor schedules and verified insurance (both Vision and Medical insurance such as HMOs, PPOs).
Coordination between patients and healthcare professionals to meet patient and student needs.
Open and balance batches at the end of the day.
Recalls patients to remind them they are due for their annual eye exams.
Create EHR for patients, schedule and confirm patient appointments with patients and healthcare professionals and OD Students.
Educate patients and families on treatments, procedures, services, continuing care and community resources at the University Eye Center.
Maintain industry knowledge through continuing education, training and monitoring of industry publications.
Provided excellent service and attention to patients in face-to-face encounters and through phone conversations.

08/2017 - 04/2019Lead Medical Receptionist | Winston Eye Care - Fullerton, CA

Pleasantly greeted and checked in each patient as well as check out,.
Processed payments and scanned identification and insurance cards, and confirm that patient information was accurate.
Balanced and match with the systems financial report at the end of the day.
Ensured that the phone was answered by the second ring and enthusiastically called patients to remind them of their appointments or that its time to schedule their next visit.
Reviewed billing for mistakes, account receivables, applying EOBs.
Interviewed patients to collect medical information and insurance details.
Insurance verification of both vision and medical insurance (HMOs, PPOs).
Maintained a steady flow of productivity while handling a high volume of patients and calls.
Schedule surgical procedures both in office and surgery facility.
Created employee weekly schedules and daily tasks for my team.
Worked closely with the Doctors and administrative team to come up with solutions to meet objectives and goals.
Request authorizations prior to patient visits, as well as call patients to let them know we received approval (authorizations) from insurance.
Mentored and trained new employees by offering insight into successful task prioritization and to be overall awesome.

10/2015 - 08/2017Marketing and Sales Representative | Lead - Live Buzz Interactive- Disneyland Resort - Anaheim, CA

Sales and Marketing of the Disney Visa Cards at Downtown Disney.
Assist during the character meet and greets throughout the Disneyland Resort.
Exceeded daily new customer accounts through effective customer service and direct marketing techniques.
Developed professional sales presentation to creatively communicate product quality and market comparisons to other credit cards.
Documented daily production levels, materials use and special incidents to keep management informed of all activities.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

09/2014 - 01/2016Sales Associate | Beverages And More! - Brea, CA

Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Assisted customers by finding needed items and checking inventory for items at other locations.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Recommended merchandise to customers based on needs and preferences.
Met or exceeded rewards program sign-up targets on consistent basis by providing excellent communication and interpersonal strengths.
Tracked stock using company inventory management software.

Education

Fullerton College, Fullerton, CABusiness Marketing, Graphic Design

06/2011La Serna High School, Whittier, CAHigh School Diploma:

Member of Health Science Academy
Graduated with 3.5 GPA

Certifications

BLS Certification, American Heart Association (valid thru 11/2021)

First Aid/CPR

Resume Overview

Companies Worked For:

Marshall B. Ketchum University
Winston Eye Care
Lead - Live Buzz Interactive- Disneyland Resort
Beverages And More!

School Attended

Fullerton College
La Serna High School

Job Titles Held:

Patient Relations Representative
Lead Medical Receptionist
Marketing and Sales Representative
Sales Associate

Degrees

Business Marketing, Graphic Design
High School Diploma :

Patient Relations Representative Resume Example

Resume Score: 80%

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