Patient Relations Representative Resume Example
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PATIENT RELATIONS REPRESENTATIVE
Professional Summary
Enthusiastic and reliable administrative assistant offering 4 years of experience in communicating positively with physicians, office staff, and patients specifically in ophthalmology and optometry field but open to learning a new field. I'm polished, service oriented and willing to go extra mile to complete any task. I'm currently looking to expand my knowledge and experience and bring success to a company that provides opportunities to ambitiously dedicated employees and prioritizes providing a comforting and caring environment to patients everyday.
Skills
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Work History
04/2019 - CurrentPatient Relations Representative | Kindred Healthcare - Bricktown , IL
- Check in and Check out patients (Collect copayments, coinsurance, insurance Cards).
- Check claims for errors, corrected issues and mailed out in a timely manner.
- Check daily doctor schedules and verified insurance (both Vision and Medical insurance such as HMOs, PPOs).
- Coordination between patients and healthcare professionals to meet patient and student needs.
- Open and balance batches at the end of the day.
- Recalls patients to remind them they are due for their annual eye exams.
- Create EHR for patients, schedule and confirm patient appointments with patients and healthcare professionals and OD Students.
- Educate patients and families on treatments, procedures, services, continuing care and community resources at the University Eye Center.
- Maintain industry knowledge through continuing education, training and monitoring of industry publications.
- Provided excellent service and attention to patients in face-to-face encounters and through phone conversations.
08/2017 - 04/2019Lead Medical Receptionist | St. Joseph Health - Burbank , CA
- Pleasantly greeted and checked in each patient as well as check out,.
- Processed payments and scanned identification and insurance cards, and confirm that patient information was accurate.
- Balanced and match with the systems financial report at the end of the day.
- Ensured that the phone was answered by the second ring and enthusiastically called patients to remind them of their appointments or that its time to schedule their next visit.
- Reviewed billing for mistakes, account receivables, applying EOBs.
- Interviewed patients to collect medical information and insurance details.
- Insurance verification of both vision and medical insurance (HMOs, PPOs).
- Maintained a steady flow of productivity while handling a high volume of patients and calls.
- Schedule surgical procedures both in office and surgery facility.
- Created employee weekly schedules and daily tasks for my team.
- Worked closely with the Doctors and administrative team to come up with solutions to meet objectives and goals.
- Request authorizations prior to patient visits, as well as call patients to let them know we received approval (authorizations) from insurance.
- Mentored and trained new employees by offering insight into successful task prioritization and to be overall awesome.
10/2015 - 08/2017Marketing and Sales Representative | Boeing - Helena , MT
- Sales and Marketing of the Disney Visa Cards at Downtown Disney.
- Assist during the character meet and greets throughout the Disneyland Resort.
- Exceeded daily new customer accounts through effective customer service and direct marketing techniques.
- Developed professional sales presentation to creatively communicate product quality and market comparisons to other credit cards.
- Documented daily production levels, materials use and special incidents to keep management informed of all activities.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
09/2014 - 01/2016Sales Associate | Myeyedr - Parkville , MD
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
- Met or exceeded rewards program sign-up targets on consistent basis by providing excellent communication and interpersonal strengths.
- Tracked stock using company inventory management software.
Education
Fullerton College, City, StateBusiness Marketing, Graphic Design
06/2011La Serna High School, City, StateHigh School Diploma:
- Member of Health Science Academy
- Graduated with 3.5 GPA
Certifications
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Resume Overview
School Attended
- Fullerton College
- La Serna High School
Job Titles Held:
- Patient Relations Representative
- Lead Medical Receptionist
- Marketing and Sales Representative
- Sales Associate
Degrees
- Business Marketing, Graphic Design
High School Diploma :
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