Patient Relations Manager Resume Example

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PATIENT RELATIONS MANAGER
Summary
Three years as the Patient Relations Manager in a clinical and administrative setting.  Experience in hiring, training and managing administrative staff.
Skills
  • Staffing management ability
  • Conflict resolution
  • Relationship and team building
  • Sound decision making
  • Staff training and development
  • Critical thinking proficiency
  • Personal and professional integrity
Experience
08/2014 to Current
Patient Relations ManagerVictoria Eye CenterVictoria, TX
Oversee the management of the front desk team members, as well as the facility's call center team.
Maintain electronic patient records with the use of Centrix software.
Verify and update health insurance in accordance with HIPAA regulations.
Maintain accountability for recording/posting payments received by patients and updating all financial transactions. 
Efficiently maintain patient schedules that consist of various healthcare professionals. 
Responsible for providing a weekly schedule for all team members to include all clinic locations.
Evaluated patient care procedural changes for effectiveness.
Carefully selected, developed and retained qualified staff, as well as trained new staff members when needed.

Served as liaison between management, clinical staff and patients.

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

Resume Overview

Companies Worked For:

  • Victoria Eye Center

Job Titles Held:

  • Patient Relations Manager

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