Patient Relations Coordinator Resume Example The Skin Center Medical Spa

PATIENT RELATIONS COORDINATOR

Professional Summary

Sales and Customer Service Professional. Successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking.

Skills

Work History

Patient Relations Coordinator, 01/2011 to 06/2013
The Skin Center Medical Spa – Pittsburgh, PA

Documented all Patient inquiries and comments thoroughly and quickly.
Responded daily to 30-40 patients questions and inquiries via email.
Scheduled Medspa and Cosmetic appointments for 4 Offices.
Confirmed appointments for 2 Departments
Receptionist: 35 Line system with three locations. Directed the calls to the proper employee and answered questions in a timely fashion, while quickly determining their needs.
Interacted with providers and other medical professionals.

Account Executive, 03/2009 to 10/2010
Ogden Directories – Mcmurray, PA

Created sales contacts with on- and off-premise accounts.
Exceeded team sales goals by 30% in 6 months.
Trained peers and management team on sales support proceedures.
Consistently exceeded monthly sales quotas by more than 40% by pursuing leads and expanding the prospect list.
In the top 5% of sales representatives.

Account Sales , 01/2001 to 01/2005
Yellow Book – Pittsburgh, PA

Negotiated prices, terms of sale and design.
Developed and implemented creative, cost effective programs which increased client retention rates by 40% compared to the prior year.
Generated new clients by cold calling and door to door sales.
Created sales contacts with on and off accounts.
Lead for Sales Training sessions
Exeeded teasales goals by 50%
Awarded Outstanding sales associate of the year.

Education

Associate of Arts: Business Administration/Management, University of California-Los Angeles - Los Angeles, CA

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees