Patient Registration Representative Resume Example Kaleida Health

Lakresha

Gibson

Professional Summary

Service-oriented Patient Service Representative with distinguished knowledge of womens heakth. Adept at scheduling and medical billing with talent for collaboration and eye for detail. Successful at comprehensive patient education. Organized Patient Service Representative with 4 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Skills

Interpreting physician orders
Document filing
Call center operations
Risk management processes and analysis
Customer assistance
Inventory auditing
Customer service
Brushing and grooming
Sales techniques
Project support

Safe equipment operations
Staff supervision
Inventory control
Greeting and seating
Loading and unloading
Housekeeping
End cap building
Team building
Chart pulling
Preventative maintenance

Education

Mckinley Vocational School1500 Elmwood06/2005High School Diploma

Member of newspaper club, debate team, drill team, photography team

Continental School of Beauty Culture - KenmoreBuffalo, NY06/2012Certificate: Cosmetology

Work History

Kaleida Health- Patient Registration Representative
Buffalo, NY12/2017 - Current

Used Cerner to schedule appointments.
Took copayments and compiled daily financial records.
Received incoming calls and messages and addressed or triaged phone requests.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.

Kaleida Health- Patient Care Assistant
Buffalo, NY09/2014 - 12/2017

Completed documentation of care, hospital actions and patient activities.
Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
Monitored ongoing care and proactively corrected problems.
Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
Collected vitals and biological samples to support diagnostic plans and ongoing assessment strategies.
Responded to patient lights to handle needs and enhance overall comfort.
Contributed to efficient unit operations by keeping patient and facility paperwork current and accurate.
Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

Kaleida Health- Dietary Aide
Buffalo, NY10/2012 - 09/2014

Quickly and accurately served specific meals to patients with special dietary needs.
Upheld efficiency of meal services by pre-setting over 125 tables before patients arrived.
Patiently and compassionately assisted patients requiring assistance eating meals.
Closely followed sanitation and food handling guidelines while assisting cna with 480 daily meal preparation.
Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
Washed, peeled and cut various fruits and vegetables to prepare for serving.
Supported waitstaff and other team members in completing tasks.
Distributed food to wait staff quickly to provide excellent customer satisfaction.
Maintained strict levels of cleanliness for tables, floors and prep areas in 480-person residence.

Walmart- Team Lead
Cheektowaga, NY08/2008 - 08/2012

Kept work areas clean, organized and safe to promote efficiency and team safety.
Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
Worked with team members to improve performance and implement training updates.
Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Mentored newly hired employees on department equipment an putting away rehops, claim items and developed training manual for all sale associates to use for reference purposes.

Accomplishments

Assessed potential issues and recommended solutions that were within budget constraints.
Coordinated weekly team meetings as module lead, resulting in improved communications and better overall work relationships among project personnel.
Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
Earned daisy award for going above and beyond on patient care during a patient stay at the facility.

Additional Information

I also spend time volunteer at the city mission, ronald mcdonald house.

Resume Overview

Companies Worked For:

Kaleida Health
Walmart

School Attended

Mckinley Vocational School
Continental School of Beauty Culture - Kenmore

Job Titles Held:

Patient Registration Representative
Patient Care Assistant
Dietary Aide
Team Lead

Degrees

High School Diploma
Certificate : Cosmetology

Patient Registration Representative Resume Example

Resume Score: 80%

Resume Overview

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