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Patient Registration Representative Resume Example

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Lakresha
Gibson
Professional Summary

Service-oriented Patient Service Representative with distinguished knowledge of womens heakth. Adept at scheduling and medical billing with talent for collaboration and eye for detail. Successful at comprehensive patient education. Organized Patient Service Representative with 4 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Skills
  • Interpreting physician orders
  • Document filing
  • Call center operations
  • Risk management processes and analysis
  • Customer assistance
  • Inventory auditing
  • Customer service
  • Brushing and grooming
  • Sales techniques
  • Project support
  • Safe equipment operations
  • Staff supervision
  • Inventory control
  • Greeting and seating
  • Loading and unloading
  • Housekeeping
  • End cap building
  • Team building
  • Chart pulling
  • Preventative maintenance
Education
Mckinley Vocational SchoolCity06/2005High School Diploma
  • Member of newspaper club, debate team, drill team, photography team
Continental School of Beauty Culture - KenmoreCity, State06/2012Certificate: Cosmetology
Work History
Company Name- Patient Registration Representative
City, State12/2017 - Current
  • Used Cerner to schedule appointments.
  • Took copayments and compiled daily financial records.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Company Name- Patient Care Assistant
City, State09/2014 - 12/2017
  • Completed documentation of care, hospital actions and patient activities.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Monitored ongoing care and proactively corrected problems.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Collected vitals and biological samples to support diagnostic plans and ongoing assessment strategies.
  • Responded to patient lights to handle needs and enhance overall comfort.
  • Contributed to efficient unit operations by keeping patient and facility paperwork current and accurate.
  • Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Company Name- Dietary Aide
City, State10/2012 - 09/2014
  • Quickly and accurately served specific meals to patients with special dietary needs.
  • Upheld efficiency of meal services by pre-setting over 125 tables before patients arrived.
  • Patiently and compassionately assisted patients requiring assistance eating meals.
  • Closely followed sanitation and food handling guidelines while assisting cna with 480 daily meal preparation.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Washed, peeled and cut various fruits and vegetables to prepare for serving.
  • Supported waitstaff and other team members in completing tasks.
  • Distributed food to wait staff quickly to provide excellent customer satisfaction.
  • Maintained strict levels of cleanliness for tables, floors and prep areas in 480-person residence.
Company Name- Team Lead
City, State08/2008 - 08/2012
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Worked with team members to improve performance and implement training updates.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Mentored newly hired employees on department equipment an putting away rehops, claim items and developed training manual for all sale associates to use for reference purposes.
Accomplishments
  • Assessed potential issues and recommended solutions that were within budget constraints.
  • Coordinated weekly team meetings as module lead, resulting in improved communications and better overall work relationships among project personnel.
  • Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
  • Earned daisy award for going above and beyond on patient care during a patient stay at the facility.
Additional Information

I also spend time volunteer at the city mission, ronald mcdonald house.

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Resume Overview

School Attended

  • Mckinley Vocational School
  • Continental School of Beauty Culture - Kenmore

Job Titles Held:

  • Patient Registration Representative
  • Patient Care Assistant
  • Dietary Aide
  • Team Lead

Degrees

  • High School Diploma
    Certificate : Cosmetology

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