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patient registration clerk resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time / Part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. .

Skills
  • Patient Confidentiality and Data Security
  • Document filing
  • Calm and Effective Under Pressure
  • Database Search and Data Entry Skills
  • Resolving Problems
  • Caring and Empathetic
Work History
10/2019 to Current Patient Registration Clerk Aledade | Thousand Oaks, CA,
  • Imaged and scanned patient and registration documentation into electronic patient record via Epic.
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules.
  • Accurately inputted all patient and insurance information into company's computer system using Epic.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Carried out day-day-day duties accurately and efficiently.
  • Scheduled 200 appointments using Epic scheduling system
08/2018 to 08/2019 CNA Meridian Senior Living | Santa Monica, CA,
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar level
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored patients' status and reported any identified abnormalities or changes to nursing personnel
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy, PTSD
  • Provided prompt and accurate services such as CPR and first aid during emergencies.
  • Assisted with patient transfer and ambulation.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
02/2017 to 05/2018 CNA Meridian Senior Living | Fallbrook, CA,
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Maintained patient stability by checking vital signs and weight.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
  • Maintained complete confidentiality with patient information to provide professional, secure medical services.
  • Assisted nurses by taking patient blood pressure, measuring heartbeat and recording vital signs in physical examinations.
  • Managed personal care of Behavior Health patients.
  • Kept accurate records of patients' care, condition and progress.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Provided prompt and accurate services such as CPR and first aid during emergencies.
  • Assisted with patient transfer and ambulation.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
  • Delivered compassionate care and clear communication in handling issues of death and dying.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Completed all home cleaning tasks, including dusting, washing dishes, laundry and vacuuming.
  • Scheduled and accompanied client to medical appointments
10/2014 to 05/2017 Scheduling Supervisor First Transit | Everett, WA,
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift.
  • Developed and implemented scheduling policies.
  • Set up follow up appointments with patients.
  • Scheduled activities for 15 Providers Scheduled procedures, surgeries and doctor appointments for average of 200 patients per day.
  • Developed weekly production status reports for supervisor and manager.
  • Processed and approved all scheduling changes for employee.
  • Led team of 15 scheduling coordinators.
Education
Expected in 1992 to to Technical | Optical George C Wallace Community College - Dothan, Dothan, AL GPA:
Expected in 05/1988 to to High School Diploma | Daleville High School, Daleville, AL GPA:

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Resume Overview

School Attended

  • George C Wallace Community College - Dothan
  • Daleville High School

Job Titles Held:

  • Patient Registration Clerk
  • CNA
  • CNA
  • Scheduling Supervisor

Degrees

  • Technical
  • High School Diploma

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