Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Focused, reliable and hardworking administrative professional accustomed to handling high call volume of calls. Well- organized in managing competing tasks, including organizing conferences, checking in and out patients, answering callers questions, as well as monitoring patient privacy. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Appointment confirmation
  • Medical filing
  • Communication
  • Active listening
  • Clerical
  • Organizational skills
  • Friendly, positive attitude
  • Microsoft Office
  • PPE use
  • Recording histories
  • Sterilization procedures
  • Checking in and out patient
  • Answering phones
  • Safety Protocols
  • Company directory
  • Accurate message transcription
  • Switchboard operation
  • Front desk management
  • Welcoming customers
  • Proficient in Epic, Cisco, ActiveFax
  • Message routing
  • Issue response and resolution
  • Conflict resolution
  • Reliable and trustworthy
  • First Aid/CPR
Experience
07/2020 to Current Patient Registration Clerk Aledade | Clinton, LA,
  • Completed all duties related to opening and closing switchboard.
  • Recorded and relayed accurate messages.
  • Prepared quick reference guides to speed up response times to common issues.
  • Reported telephone and equipment malfunctions to management or tech support.
  • Used in-house paging system to contact floor personnel.
  • Answered incoming calls and connected callers with correct extension.
  • Triaged, connected, and transferred calls to support operations.
  • Responded to emergency and urgent calls and promptly directed callers to staff.
  • Coordinated conference calls and assisted participants in telephone procedures.
  • Served as pleasant and personable point-of-contact for callers.
  • Answered an average of 1,200 or more calls per day to offer information, transfer callers or take messages.
  • Used equipment such as multi-line telephone systems and switchboards, internal intercoms and public address systems to share communications.
  • Delivered expert clerical support to team, with special focus on updating phone directories, typing documents and organizing schedules.
  • Screened patients before and during admissions processes.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Updated patient demographic information in Epic to prevent treatment and recordkeeping errors.
01/2015 to 07/2020 Perioperative Assistant Uc Health | Boulder, CO,
  • Set up and maintained aseptic techniques and clear, sterile surgical field throughout each procedure.
  • Worked with surgeons to check off important boxes for each procedure, including operative consent, diagnostic data and any patient-centered information such as advanced directives.
  • Helped to properly position patients with body stabilizing equipment and protective padding, allowing for necessary exposure while protecting patients.
  • Delivered immediate emergency life support and implemented stabilization measures to manage critical incidents during surgeries.
  • Closed patient’s subcutaneous, fascia, and skin layers and applied sterile wound dressing after procedures.
  • Performed patient pre-op and post-op instruction and care such as removing dressings, administering pain medications, and removing staples.
  • Coordinated and participated in positioning of patients using body stabilizing equipment and protective padding to provide appropriate exposure for procedures.
  • Finished all tasks and job duties, adhering to deadlines to avoid delays.
  • Maintained good working relationship with co-workers and management.
  • Completed all assigned tasks prior to shift end.
  • Followed established guidelines and procedures.
  • Monitored processes and recommended methods for improvement.
  • Reviewed activities regularly to identify opportunities for improvement.
  • Completed all required paperwork within anticipated timeframes.
  • Kept work area organized and clutter-free.
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
  • Required minimal oversight to complete job tasks, meeting all deadlines and goals.
02/2012 to 12/2013 Medial Biller Fender Musical Instruments | Anaheim, CA,
  • Maintained confidentiality on all patient record data.
  • Verified insurance eligibility for patients by calling appropriate parties.
  • Coded invoices properly based upon patient services and medical records.
  • Obtained prompt payments for open bills by interacting with appropriate parties.
  • Sent meticulous and accurate bills to collect payment from customers according to company protocol.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
  • Reviewed and submitted workers' compensation claims.
  • Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
11/2008 to 07/2010 Front Desk Receptionist Veterans Health Administration | Asheville, NC,
  • Received incoming calls and coordinated fulfill requests and resolve issues.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Documented client progress in charts and logbooks.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
02/2005 to 11/2008 File Clerk Fidelity Home Medical | City, STATE,
  • Scanned and filed forms, reports, correspondence and receipts.
  • Retrieved requested files and delivered to appropriate personnel.
  • Updated daily logs for tracking file movements.
  • Reviewed files to check for complete and accurate information.
  • Transferred and requested records to and from other offices.
  • Destroyed outdated and protected information in digital and physical formats.
  • Sorted incoming paperwork and filed in employee folders.
  • Managed high volume of letters, memoranda, invoices and documents.
  • Managed general clerical tasks such as adding bar codes and reshelving collections.
Education and Training
Expected in 01/2013 | Houston commuity college, , GPA:
Expected in 05/2003 Diploma | Scarborough High School, , GPA:

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Resume Overview

School Attended

  • Houston commuity college
  • Scarborough High School

Job Titles Held:

  • Patient Registration Clerk
  • Perioperative Assistant
  • Medial Biller
  • Front Desk Receptionist
  • File Clerk

Degrees

  • Diploma

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