Knowledgeable Patient Registration Representative highly proficient in coordinating smooth admissions and appointment registrations. Well-versed in current codes and insurance procedures. Detail-oriented in building and updating files. Successful health information professional accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and recommending upgrades. Fully versed in medical terminology and code classifications. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Conflict resolution
Supervision
Communication
Time management
Friendly, positive attitude
Planning
Collaboration
First Aid/CPR
Basic math
Multitasking
Relationship building
Customer service
MS Office
People skills
Flexible
Decision-making
Microsoft Office
Active listening
PPE use
Organizational skills
Experience
03/2021 to Current
Patient Registration ClerkDecatur County Memorial Hospital – Greensburg, IN,
Verified insurance and collected critical data elements to properly identify and bill patients.
Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Screened patients before and during admissions processes.
Prepared patients for departure by coordinating discharge plans and paperwork.
Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
Generated periodic and ad hoc reports outlining statistics, narrative findings or graphical representations of health information.
Met needs of physicians and other treating team members with timely retrievals of patient medical records.
Drafted statistical reports related to diseases treated, surgeries performed and hospital bed occupancy
Evaluated and recommended upgrades to improve existing computerized healthcare systems.
Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
Developed in-service educational materials.
Enhanced electronic records management systems to meet new needs and forecasted demands.
2016 to 2017
Hotel ClerkEldorado Resorts, Inc. – Black Hawk, CO,
Processed guest payments for room charges, food and beverage charges and phone charges.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled high volume of phone calls and routed to proper guest or internal department.
Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Arranged special accommodations for guests to maintain optimal satisfaction.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Computed guest billings and posted charges to room accounts.
Monitored reservations to track incoming parties and special events.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
2017 to 2019
Table Games DealerAddus Homecare Corporation – Chaparral, NM,
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Maintained enjoyable environment by entertaining and engaging players at tables.
Performed functional game duties quickly by efficiently handling money and chips.
Explained rules, took bets, and delivered payouts to facilitate movement of games.
Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Calmed down angry guests or patrons using skills in active listening and positive engagement.
Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Dealt various casino games, juggling multiple hands over shifts and 9 patrons nightly.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Observed casino floor and blackjack table for suspicious activity.
2020 to 2020
CNA Cherokee Indian Hospital Authority – City, STATE,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Used mobility devices to transport patients.
Documented activities and recorded information in EMR system.
Delivered personal nursing assistance in pre- and post-operative situations.
Education and Training
Expected in 06/2017 to to
Associate of Arts: Nursing Southwestern Community College - Sylva, NC GPA:
Expected in to to
Associate of Applied Science: Nursing Haywood Community College - Clyde, NC GPA:
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