Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in working with the public.
Skills
Tech-savvy
Multitasking and prioritization
Meticulous and organized
Multi-line telephone skills
Office equipment operations
Organization and efficiency
Business operations understanding
Recordkeeping and bookkeeping
Service-oriented mindset
Document control
Technologically savvy
Correspondence management
Project coordination
Professional and polished presentation
Flexible
Data entry
PC proficient
Experience
Patient Registration Clerk , 01/2011 - 05/2020 Decatur County Memorial Hospital – Greensburg, IN,
Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Screened patients before and during admissions processes.
Prepared patients for departure by coordinating discharge plans and paperwork.
Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
Verified insurance and collected critical data elements to properly identify and bill patients.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Checked daily doctor schedules and verified insurance.
Prioritized and organized tasks to efficiently accomplish service goals.
Answered calls to assist with customer questions and concerns.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Updated patient demographic information to prevent treatment and record keeping errors.
Home Health Care Provider, 06/2006 - 02/2011 Associated Bank – Indianapolis, IN,
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
Delivered exceptional in-home patient care throughout recovery.
Developed strong and trusting rapport with patients for smooth, quality care.
Helped clients stay happy and healthy by providing mental and emotional support.
Provided personalized home-care to clients and fostered independence and health.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Planned optimal meals based on established nutritional plans.
Assisted clients in completing activities of daily living by managing household activities, maintaining daily schedules and providing transportation to and from medical appointments.
Banker, 03/1985 - 01/2007 Chase Bank – City, STATE,
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
Established standards and oversaw implementation of new services in a department.
Developed culture of success rewarding performance, productivity and sales results.
Met needs of high net worth individuals looking to manage in assets.
Counted in daily funds with manual and machine-assisted methods.
Made continuous business adjustments to improve branch operations.
Customized products and services to meet specific banking requirements.
Developed asset protection strategies for clients.
Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Maintained optimal financial controls by securing funds and making accurate transactions.
Put together and executed loan documents.
Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Set up new and regularly serviced existing accounts to bring in maximum revenue.
Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
Achieved or exceeded personal sales goals on consistent basis.
Advised customers on bank products, services and financial planning options.
Completed daily cash balancing, including ATM.
Improved decision-making by using current data on market conditions and individual financial situations.
Cultivated positive relationships with key stakeholders and decision-makers as part of successful business practices.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Reduced bank losses by setting successful risk management policies.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
Developed and oversaw events to bring in customers and promote products.
Devised targeted solutions for various customers, including deposit, lending and investment services.
Met with new clients and completed pre-qualification procedures.
Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Education and Training
High School Diploma: , Expected in 05/1973 - Sistersville High School - Sistersville, WV GPA:
Future Teachers of America Member, Library Club,Future homemakers Club, Homecoming Princess Senior Year.
Ranked in Top 10% of class
Honor Roll senior year and Citizenship Award Recipient
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School Attended
Sistersville High School
WVU Parkersburg
Washington County Career Center-Adult Technical Training
