LiveCareer-Resume

patient registration clerk resume example with 6+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Knowledgeable Patient Registration Representative highly proficient in coordinating smooth admissions and appointment registrations. Well-versed in current codes and insurance procedures. Detail-oriented in building and updating files.

Skills
  • Multitasking
  • Training & Development
  • Teambuilding
  • Reliable and trustworthy
  • Planning
Experience
10/2021 to Current Patient Registration Clerk Decatur County Memorial Hospital | Greensburg, IN,
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
  • Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Updated patient demographic information in athena to prevent treatment and recordkeeping errors.
08/2020 to 09/2022 Bank Teller Applied Card Systems | Wilmington, DE,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Maintained confidentiality of bank records and client information.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Directed specific questions to appropriate branch personnel.
05/2018 to 07/2020 Account Specialist United Natural Foods Inc | Colchester, CT,
  • Upheld compliance, quality and service standards.
  • Established accounts for new customers and updated existing accounts with current demographic and order information.
  • Resolved problems by performing both routine and complex account updates.
  • Used networking, customer service and interpersonal skills to connect with potential customers and make sales.
  • Tracked customer desires and dislikes in order to help management understand needs and update offerings.
  • Cross-sold additional products and services to increase profitability within accounts.
  • Cold called potential customers and maintained above average conversion rate on leads.
  • Promoted target products during special promotions through cold and warm calling.
  • Established and enforced sales goals to boost team success.
  • Capitalized on upsell opportunities by offering additional product and service options to customers.
  • Reviewed financial status and evaluated discrepancies by assessing account information and activities.
04/2016 to 07/2018 Assistant Manager Bolthouse Farms | Tolleson, AZ,
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Recognized by management for providing exceptional customer service.
  • Kept team on track by assigning and supervising activities and giving constructive feedback.
  • Handled delegated tasks.
  • Created agendas and communication materials for team meetings.
  • Answered 15 calls per shift to assist with customer questions and concerns.
  • Collaborated with others to discuss new opportunities.
  • Created new programs resulting in increased productivity and customer satisfaction.
Education and Training
Expected in 05/1996 GED | Red Boiling Springs High School, Red Boiling Springs, TN, GPA:

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Resume Overview

School Attended

  • Red Boiling Springs High School

Job Titles Held:

  • Patient Registration Clerk
  • Bank Teller
  • Account Specialist
  • Assistant Manager

Degrees

  • GED

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