Patient Registration Clerk Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach. Energetic Receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task. Capable & adept at handling all medical administrative needs for busy medical practices. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Successful at coordinating medical records in support of open claims. Detail-oriented and methodical in gathering and sorting documents. Caring and attentive to client needs.

  • System updates
  • Medical insurance
  • Interpreting physician orders
  • Appointment Scheduling
  • Document filing
  • Payment collection
  • Insurance verifying
  • Chart pulling
  • Adaptability
  • Computer skills
  • Troubleshooting
  • Interpersonal Communication
  • Verbal and written communication
  • Customer Service
  • Written Communication
  • Good telephone etiquette
  • Compassion
  • Medical terminology understanding
  • Medical office administration
  • EMR / EHR
  • Scheduling appointments
  • Copying documents
Work History
01/2018 to 03/2020 Patient Registration Clerk Rochester General Health System | Pittsford, NY,
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Interpreted physician's orders accurately to input correct testing information and verify admissions criteria.
  • Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians and nursing staff.
  • Took reservations from physicians and office staff to coordinate bed placements for scheduled and unscheduled patients.
  • Assembled and disassembled patient charts based on specific departmental policies.
  • Visited patients' rooms to collect insurance and financial information required for registrations.
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules.
  • Compiled and reviewed medical charts.
02/2017 to 01/2018 Medical Receptionist Hackensack University Medical Center | Woodland Park, NJ,
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Enhanced office efficiency by handling high volume of callers per day.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Completed and filed financial documentation for accounting purposes.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Supported office staff and operational requirements with administrative tasks.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and cleaning glass.
  • Checked patient data including insurance, demographic and health history to keep information current.
05/2016 to 02/2017 Medical Clerk Intern Upper East Side Pediatrics | City, STATE,
  • Gathered information from clients regarding associated medical providers.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Sorted materials and filed according to guidelines.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Prepared personal injury, medical payment, uninsured and other claim types.
  • Collected and organized medical records and bills.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Received and processed medical records requests.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed patient admission and discharge documentation.
  • Evaluated department procedures and recommended improvements to maximize efficiency.
  • Prepared mailings of information and documentation.
  • Adhered to all facility, company and legal guidelines.
  • Processed medical records requests from outside providers according to facility, state and federal law.
Expected in 06/2018 High School Diploma | Research And Service High School, Brooklyn, NY GPA:

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Resume Overview

School Attended
  • Research And Service High School
Job Titles Held:
  • Patient Registration Clerk
  • Medical Receptionist
  • Medical Clerk Intern
  • High School Diploma

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