patient financial associate resume example with 15+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Education
Expected in 12/2021 to to MBA | Human Resources LeadershipStrayer University, Washington, DC, GPA:
Expected in 03/2018 to to BBA | Human Resources Management, Health Services AdministrationStrayer University, Washington, DC, GPA:
Professional Summary
Well-qualified Recruiter with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further organizational goals. Ready to leverage training and experience to take on new professional challenges. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Skills
RECRUITMENT AND SELECTION
Identified recruitment opportunities and collaboratively developed activities involving logistics, promotions, communication, and engagement across internal and external candidates
Collaborated with business leaders and relationship managers to gather information regarding ideal candidate’s profile to work effectively and efficiently
Pre-screened and interviewed candidates via phone and in-person concerning professional background
Assisted in hiring permanent and seasonal candidates
Partnered with peers on talent team in executing and facilitation of associate onboarding
TRAINING AND DEVELOPMENT
Implemented comprehensive tracking and organization systems to inform hiring managers and track progress toward organizational goals
Accurately executed data collection and research for various projects
Conducted interviews and manage front-desk coverage as needed
Worked with business leaders and senior management to identify marginally performing staff; conducted targeted refresher and specialized training
Mentored team members by sharing best practices and provided guidance
MANAGEMENT AND LEADERSHIP
Solved customer issues to maintain satisfaction to the highest standards possible
Evaluated market trends and identifies and recommends value proposition improvement
Drove results through creating short term plans and long-term strategies, managing execution, and events that created a positive experience
Assisted business leaders and department heads in developing and driving reward & recognition programs
COMMUNICATION
Led and communicated with multidisciplinary team of professional and clients to identify and resolve complex issues during challenging phases
Consulted with public bureaus and institutions for projects submission and obtaining permits
Collaborated with internal departments in developing systems and methods towards efficiency
Created relevant and up-to-date content to engage targeted audience
Work History
10/2013 to 03/2021Patient Financial AssociateMedstar Health | La Plata, MD,
Implemented organizational policies and procedures through accurate and timely completion of registration and ensuring all payments on services rendered to patients
Demonstrated superior customer service for over 130+ patients daily, active listening skills, and needs-based service implementation and conflict resolution
Managed EMR software (Invision, Medconnect, IDX, EMR, Tele-Tracking) to organize patient records; reinforced and uphold patient confidentiality as required by HIPAA and JC (Joint Commission)
08/2011 to 09/2013Assistant Office ManagerUniversal Health Services | Mansfield, OH,
Coordinated meeting setup and support, scheduling communications office appointments with departments, and managed day-to-day operations of business for 25 employees to include physicians
Identified opportunities and implemented programs to increase organization environmental substantiality and efficiency while decreasing waste and expenditures
Developed HR strategies and policies, recruitment, organizational planning and management, employee relations, leadership development
01/2010 to 12/2011Assistant Store Manager/Sales Team LeadAdidas | Huntington Station, NY,
Managed store opening and closing procedures, daily cash drops and merchandize flow
Coordinated visual merchandising, maintain sales floor stock levels, organized product markdowns, special events and promotions
Coached 8+ sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Analyzed and interpreted store trends to facilitate planning.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
06/2005 to 08/2009Executive Assistant Cornet Development | City, STATE,
Managed calendar for business leaders and contractors
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Eliminated downtime and maximized revenue by providing top project quality control.
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