Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

A conscientious and ambitious Medical Professional. Excellent interpersonal communication skills. Consistently demonstrates critical thinking skills essential to providing competent and dignified patient care. A team player who builds solidarity in challenging environments.

  • Proficient in Microsoft Office
  • Direct patient care and advocacy
  • Good telephone etiquette
  • Prioritization and time management
Work History
03/2014 to Current
Patient Encounter Associate Palmetto Health Columbia, SC,
  • Compiled and reviewed medical charts.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Used Epic software to schedule appointments.
  • Balanced deposits and credit card payments daily.
  • Took copayments and compiled daily financial records.
  • Offered friendly and efficient service to over 80 customers per day; handled challenging situations professionally.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
03/2014 to 09/2017
PATIENT TRANSPORTER Cape Cod Healthcare Inc. Plymouth, MA,
  • Supported over 60 patients by transporting around health care organization. Comforted patients and their families by offering support and encouragement.
  • Demonstrated cared and cultural sensitivity.
  • Maintained safe, secure, and healthy work environment by following standards and procedures.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
  • Warmly greeted patients and visitors and made each feel welcome.
01/2012 to 01/2014
CERTIFIED NURSING ASSISTANT Livingston International Fremont, CA,
  • Maintained record-keeping procedures without errors.
  • Helped patients with personal hygiene and daily living needs;
  • Provided comfort, transportation, and vital sign monitoring.
  • Performed various administrative duties including data entry and documentation preparation
  • Adhered to HIPPA compliance and maintained all confidentiality of nursing home patients
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Gathered dietary information, assisted with feeding for 8 or more patients daily.
  • Monitored intake to help patients achieve nutritional objectives and support wellness goals.
01/2010 to 01/2012
TRAFFIC AGENT JFK Cargo Airport Services City, STATE,
  • Checked air cargo against documentation and identified and resolved any discrepancies Performed all functions for customers on in-house computer systems including automated air manifest system (AMS), Solutions, and Automated Air Export system AES, as required Prepared and handled all phases of import and export documentation, including calculating freight, storage and other cognate charges.
  • Interfaced with customers on sundry levels, ascertaining precise and timely of cargo Certified to receiving and shipping dangerous goods as well as inspecting freight and cargo .
  • Data captured and inputted information for Airline computer system or other cargo software applications such as Cargo Spot, Solutions, and i-Cargo Read and analyzed incoming memos, submission, and reports to determine their significance and proper routing.
  • Located lost, stolen and counterfeit permits
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
Expected in 02/2019
Certificate: Sterile Processing Technology
Ramirez Institute Of Sterile Processing - New York, NY,
Expected in 05/2012
Certificate: Certified Nursing Assistant
Bulkan's Education Institute. Inc - Brooklyn, NY,

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School Attended

  • Ramirez Institute Of Sterile Processing
  • Bulkan's Education Institute. Inc

Job Titles Held:

  • Patient Encounter Associate


  • Certificate
  • Certificate

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