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Patient Care Technician/Ward Clerk Resume Example

Resume Score: 80%

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PATIENT CARE TECHNICIAN/WARD CLERK
Summary

Established Patient Care Technician offering CPR certified and clinical training in acute care, medical surgical, geriatric and rehabilitation units. Completed purposeful rounding and vital signs. Chatted and ordered supplies as needed. Admitted patients into system. Administered and assisted with glucose testing, injections, feedings and colostomy care. Proficient in nursing documentation, assessment and decision-making. Calm and effective in pressured and emergent situations.

Restaurant work created me into a hardworking and reliable individual with strong background in operating cash registers, answering phones, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Direct patient care and advocacy
  • Patient and caregiver education
  • Patient care standards
  • Quality patient care
  • Geriatric patient care
  • Direct patient care
  • Patient care documentation
  • Patient skin and nail care
  • Patient rounds
  • Patient transportation
  • Post-op care
  • Patient charting and reporting
Experience
Patient Care Technician/Ward Clerk - Blount Memorial Hospital (Maryville, TN)February 2020 - Current
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Collected lab specimens in adherence with safety protocols for patient tests.
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
  • Monitored and charted fluid intake and output to stay current on patient conditions.
  • Responded promptly to patient call lights to provide physical and emotional support.
  • Assisted with patient admission, discharge and transfer to maximize facility efficiency.
  • Improved patient care, safety and compliance by partnering with nurses.
Server/Cashier - Apple Valley Mountain Village (Townsend, TN)June 2019 - March 2020
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Prepared salads and appetizers to back up kitchen staff.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Hostess - Cracker Barrel Old Country Store (Maryville, TN)March 2018 - June 2019

Stayed on top of server availability and table turnover to make accurate decisions about seating locations.

  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Answered telephone to provide establishment information and take party reservations.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Notified servers after seating parties in section for prompt service.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Answered questions about food and order statuses for waiting customers.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Cleaned seating area and checked restrooms every hour.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Education and Training
High School DiplomaDecember 2019Heritage High School, Maryville, TN
  • Field if Study: Heath Sciences
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Blount Memorial Hospital
  • Apple Valley Mountain Village
  • Cracker Barrel Old Country Store

School Attended

  • Heritage High School

Job Titles Held:

  • Patient Care Technician/Ward Clerk
  • Server/Cashier
  • Hostess

Degrees

  • High School Diploma

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