Patient Care Technician/Ward Clerk Resume Example

• Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Operated POS terminals to input orders, split bills and calculate totals.
• Managed closing duties, including restocking items and reconciling cash drawer.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
• Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
• Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
• Promoted desserts, appetizers and specialty drinks.
• Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
• Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
• Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
• Prepared salads and appetizers to back up kitchen staff.
• Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
• Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

Stayed on top of server availability and table turnover to make accurate decisions about seating locations.

• Monitored dining area to assess server capacity and accurately estimate wait times.
• Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
• Answered telephone to provide establishment information and take party reservations.
• Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
• Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
• Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
• Managed guest expectations by relaying information regarding hours, wait times and specials.
• Set up and decorated menu marketing boards with current specials information and drink features.
• Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
• Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
• Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
• Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
• Answered phones politely and promptly, accurately recording and confirming reservations.
• Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
• Notified servers after seating parties in section for prompt service.
• Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Cleaned and restocked front counter areas, got change for register and checked server supplies.
• Answered questions about food and order statuses for waiting customers.
• Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
• Cleaned seating area and checked restrooms every hour.
• Answered customers' questions about hours, seating, current wait time and other information.
• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.