Patient Care Technician/Safety Coach Resume Example
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PATIENT CARE TECHNICIAN/SAFETY COACH
Summary
A Proven leader with over 11 years of Customer Service Experience and 5 years of Healthcare experience. Seeking an opportunity to utilize excellent Communication, Interpersonal and Problem-Solving skills in a fast- paced environment. To obtain a responsible position with a progressive organization that would allow me to utilize my job experience background for professional growth and advancement.
Skills
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Experience
Patient Care Technician/Safety Coach / Desert Diamond Casino - Sahuarita , AZ01/2018 - Current
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Assisted with patient admission, discharge and transfer to maximize facility efficiency.
- Kept unit well-stocked and efficient with necessary medical supplies.
- Improved patient care, safety and compliance by partnering with nurses.
- Answer patient calls and take detailed messages for call returns
- Recorded observations and baseline measurements to maintain accurate medical records.
- Educate patients on treatment options and adjust plan as needed
- Handle patient care across a variety of fields, including surgical, orthopedic, and neurological
- Manage scheduling, charting, and discharge planning for patients
- Report any environmental or behavioral issues to supervisor
- Ensure patient and staff safety
- Maximize patient satisfaction through open communication and partnership.
Patient Care Technician/Secretary / Northside Hospital - City , STATE04/2015 - 12/2020
- D and efficiency
- Educate patients on treatment options and adjust plan as needed
- Report any environmental or behavioral issues to supervisor.
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.Update patient charts through physical and electronic charting
- Answer patient calls and take detailed messages for call returns
- Greet patients with warm, friendly attitude
- Participant in staff meetings and education classes
- Register new patients and update information
- Resolve conflicts and issues with spee
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Secretary/Coordinator's Assistant / Northside Hospital - City , STATE08/2016 - 02/2017
- Collected and organized documents and supplies for learning and organization department.
- Optimized personnel coverage, based on staff availability and demands.
- Warmly welcomed employees and guests and addressed all needs with conscientious support.
- Created and maintained registration systems for events and meetings to optimize schedules.
- Managed large volume of incoming and outgoing correspondence and packages to support smooth daily operations.
- Received and routed incoming calls and correspondence to promote timely communication.
- Maintained organized filing system of paper and electronic documents.
- Register employees for annual renewal classes specific to job title
- Confirm completion of mandatory classes
- Ensure accurate information on renewal licenses
- Information staff of learning and development opportunities within the organization
- Juggled multiple tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
Guest Service Agent / W Hotel Midtown - City , STATE05/2014 - 11/2014
- Answer phones and respond to emails in a quick, professional manner
- Ensure high-level customer service and employee morale levels
- Provide exceptional customer service to all incoming clients
- Respond to customer inquiries quickly via phone, email, or in-person Train new employees.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
Education and Training
University Of West Georgia - City, State2013Bachelor's: Psychology
Certifications
March 2020 to March 2022 CNA June 2020BLS for Healthcare Providers to June 2022
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Resume Overview
School Attended
- University Of West Georgia
Job Titles Held:
- Patient Care Technician/Safety Coach
- Patient Care Technician/Secretary
- Secretary/Coordinator's Assistant
- Guest Service Agent
Degrees
- University Of West Georgia -
City,
State
2013 Bachelor's : Psychology
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