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Patient Care Technician/Safety Coach Resume Example

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PATIENT CARE TECHNICIAN/SAFETY COACH
Summary

A Proven leader with over 11 years of Customer Service Experience and 5 years of Healthcare experience. Seeking an opportunity to utilize excellent Communication, Interpersonal and Problem-Solving skills in a fast- paced environment. To obtain a responsible position with a progressive organization that would allow me to utilize my job experience background for professional growth and advancement.

Skills
  • Microsoft Word
  • Medical Terminology
  • Microsoft Powerpoint
  • Emr
  • Microsoft Word
  • Data Entry
  • Cerner
  • Epic
  • Communication
  • CPR
  • CNA
  • Medical Records
  • Receptionist
  • Customer Service Skills
  • McKesson
  • Billing
  • Clients
  • Insurance
  • Inventory
  • Scheduling
  • Prioritization and time management
  • Database management
  • Training and Development
  • Scheduling and calendar management
  • Employee development
Experience
Patient Care Technician/Safety Coach / Children's Healthcare of Atlanta - Scottish Rite Hospital - Atlanta, GA01/2018 - Current
  • Coordinated patient careneeds with healthcare team and delivered compassionate assistance with activities of daily living.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Assisted with patient admission, discharge and transfer to maximize facility efficiency.
  • Kept unit well-stocked and efficient with necessary medical supplies.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Answer patient calls and take detailed messages for call returns
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Educate patients on treatment options and adjust plan as needed
  • Handle patient care across a variety of fields, including surgical, orthopedic, and neurological
  • Manage scheduling, charting, and discharge planning for patients
  • Report any environmental or behavioral issues to supervisor
  • Ensure patient and staff safety
  • Maximize patient satisfaction through open communication and partnership.
Patient Care Technician/Secretary / Northside Hospital - Atlanta, GA04/2015 - 12/2020
  • D and efficiency
  • Educate patients on treatment options and adjust plan as needed
  • Report any environmental or behavioral issues to supervisor.
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.Update patient charts through physical and electronic charting
  • Answer patient calls and take detailed messages for call returns
  • Greet patients with warm, friendly attitude
  • Participant in staff meetings and education classes
  • Register new patients and update information
  • Resolve conflicts and issues with spee
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Secretary/Coordinator's Assistant / Northside Hospital - Atlanta, GA08/2016 - 02/2017
  • Collected and organized documents and supplies for learning and organization department.
  • Optimized personnel coverage, based on staff availability and demands.
  • Warmly welcomed employees and guests and addressed all needs with conscientious support.
  • Created and maintained registration systems for events and meetings to optimize schedules.
  • Managed large volume of incoming and outgoing correspondence and packages to support smooth daily operations.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Maintained organized filing system of paper and electronic documents.
  • Register employees for annual renewal classes specific to job title
  • Confirm completion of mandatory classes
  • Ensure accurate information on renewal licenses
  • Information staff of learning and development opportunities within the organization
  • Juggled multiple tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Guest Service Agent / W Hotel Midtown - Atlanta, GA05/2014 - 11/2014
  • Answer phones and respond to emails in a quick, professional manner
  • Ensure high-level customer service and employee morale levels
  • Provide exceptional customer service to all incoming clients
  • Respond to customer inquiries quickly via phone, email, or in-person Train new employees.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
Education and Training
University Of West Georgia - Carrollton, GA2013Bachelor's: Psychology
Certifications

March 2020 to March 2022 CNA June 2020BLS for Healthcare Providers to June 2022

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Resume Overview

Companies Worked For:

  • Children's Healthcare of Atlanta - Scottish Rite Hospital
  • Northside Hospital
  • W Hotel Midtown

School Attended

  • University Of West Georgia

Job Titles Held:

  • Patient Care Technician/Safety Coach
  • Patient Care Technician/Secretary
  • Secretary/Coordinator's Assistant
  • Guest Service Agent

Degrees

  • University Of West Georgia - Carrollton, GA 2013 Bachelor's : Psychology

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