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patient care technician resume example with 3+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Natural leader and operational problem-solver. Successful at maintaining peace with my co-workers as well as keeping customers satisfied and happy with end results. Effective interpersonal communication skills to develop long-lasting relationships. Quick learner and never afraid to ask for help. Well-Organized, productive, and tactful in working with individuals of all backgrounds.

Skills
  • Service-Oriented
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Upbeat and Positive Personality
Work History
10/2020 to Current Patient Care Technician Memorial Sloan-Kettering Cancer Center | Basking Ridge, NJ,
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Responded to emergency situations to help with lifting and transporting patients.
  • Warmly greeted patients and visitors and made each feel welcome.
09/2019 to 10/2020 Daycare Assistant Teacher North Country Academy | Carmel, IN,
  • Used coordination and planning skills to achieve results according to schedule.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Collaborated with management to achieve the best results.
  • Actively listened to family's requests, confirming full understanding before addressing concerns.
  • Identified issues, analyzed information and provided solutions to problems.
  • Oversaw daily operations to ensure high levels of productivity.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
10/2018 to 06/2019 Daycare Assistant Teacher North Country Academy | Clearwater, FL,
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Modeled appropriate activities and positive behavior management.
  • Encouraged child involvement in classroom experiences and group interaction.
  • Incorporated music and play into developmentally appropriate activities.
  • Monitored and enforced adequate supply and material inventory.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Met with parents about daily activities, positive developments and issues.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Repaired office equipment and children's play area toys.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Assisted older children with homework assignments, providing support and mentoring.
04/2018 to 10/2018 Waitress, Cook Mabel's Espresso Bakery Cafe | City, STATE,
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Checked order accuracy and food quality before delivering to customers.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in compartment sink.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education
Expected in No Degree | Registered Nurse John Tyler Community College, Nursing School, Midlothian, VA, GPA:
Expected in No Degree | Business Administration And Management John Tyler Community College, Chester, VA GPA:
  • Currently taking Business classes at John Tyler Community College
Expected in 06/2018 High School Diploma | Powhatan High School, Powhatan, VA GPA:
  • Received AB Honor Roll
  • Received Advanced Diploma
Expected in | Associates , , GPA:
Certifications
  • CPR Certified Lesson planning Activity organization Client communication
  • BLS Certified with American Heart Association

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Resume Overview

School Attended

  • John Tyler Community College, Nursing School
  • John Tyler Community College
  • Powhatan High School

Job Titles Held:

  • Patient Care Technician
  • Daycare Assistant Teacher
  • Daycare Assistant Teacher
  • Waitress, Cook

Degrees

  • No Degree
  • No Degree
  • High School Diploma

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