Patient Care Technician resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Competent Customer Retention Specialist works well in fast-paced and high-pressure work environment while always maintaining professionalism. Extensive experience in sales retention and telemarking.

Negotiations-savvy Customer Retention Specialist accurately manages large volume of calls and inquiries. Adept at building key relationships and applying effective customer service techniques to increase sales revenue.

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated professional. Adding value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Adaptable Software Engineer ready to support operations from conception through post-release support. Skilled creator of efficient code and exciting user experiences. Eager to elevate ongoing development projects or create novel software solutions geared towards driving increased usership.

User-minded Web Developer prioritizes usability and adaptability during projects. Designs sites and apps to attract users with aesthetically pleasing interfaces and exceptional UX elements. Comfortable working within large-scale collaborations or on individually-developed assets.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking and reliable with strong abilities. Highly organized, proactive and punctual with team-oriented mentality.

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Offering 10+ years of progressive experience in owning web-based projects from concept and design through testing, implementation and client updates. Diligent about producing exceptionally clean, strong and secure code. Successful at achieving browser, device and operating system compatibility objectives while satisfying client desires and producing robust, sophisticated designs.

  • Willingness to Learn
  • Attention to Detail
  • Empathy and Compassionate Care
  • Emotional Intelligence
  • Verbal and Written Communication
  • Time Management
  • Intercultural Competence
  • Calm Under Stress
  • Creative Problem Solving
  • Translation and Interpretation Services
  • CRM Software
  • Transaction Processing
  • Customer Service
  • Upselling Products and Services
  • Data Entry
  • Multitasking and Prioritization
  • Customer Retention Strategies
  • Customer Account Management
  • De-escalation Techniques
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Call Documentation
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • POS Systems and Ordering Platforms
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Excellent Communication Skills
  • Negotiation Abilities
  • Knowledge of Sales Retention
  • Customer Service Experience
  • Sales and Upselling
  • First-Tier Technical Support
  • Inbound and Outbound Calling
  • Team-Oriented and Cooperative
  • Billing Adjustments and Refunds
  • Teamwork and Collaboration
  • Product Recommendations
  • Call Volume and Quality Metrics
  • Inter-Department Collaboration
  • Regulatory Compliance
  • Relationship Building
  • Raiser's Edge
  • Policies and Procedures Adherence
  • Database Management
  • Administrative and Office Support
  • Computer Proficiency
  • Business Development
  • Complex Product Knowledge
  • Work Prioritization
  • Merchandise Orders and Exchanges
  • Proactive Self-Starter
  • Establishing and Maintaining Customer Relationships
  • Sales Report Generation
  • Patient and Empathetic
  • Process Improvement
  • Salesforce CRM
  • Membership Inquiries and Renewals
  • Invoice Preparation and Processing
  • Refunds and Returns Management
  • LiveChat Messaging
  • Document and Records Management
  • Promoting Brand and Company Identity
  • Strong Analytical and Problem Solving Skills
  • Cultural Awareness and Sensitivity
  • Computer Skills
  • Excellent Attention to Detail
  • Sales Quota Achievement
11/2022 to Current
Patient Care Technician Kaiser Permanente Kailua, HI,
  • Assisted with patient admissions, discharges and transfers.
  • Restocked unit frequently with necessary medical supplies.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Kept instruments and equipment clean and sanitized.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Responded to bell or light signal calls to assist patients with needs.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
01/2015 to 06/2016
Veterinary Technician Animal Humane Society Coon Rapids, MN,
  • Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Assisted with polishing, removing stains and other dental procedures.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Prepared and labeled medications and instructed client on administration.
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
  • Tracked and scheduled follow-up appointments for animal treatment.
  • Administered and monitored anesthesia for surgeries and operations.
  • Prepared and reviewed records and consent forms.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Delivered excellent service to pet owners to drive repeat business.
02/2011 to 09/2015
Customer Retention Agent Aaron's Sulphur Springs, TX,
  • Improved employee retention through moral-boosting events and fair compensation packages, including scheduled performance reviews.
  • Promoted customer retention by using exceptional interpersonal skills.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Created and implemented retention and solutions strategies to keep clients satisfied and maintain optimum QA scores.
  • Compiled all calls and interactions into computer data system.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Analyzed customer feedback and developed new techniques to ensure customer retention.
  • Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
  • Delivered exceptional customer service by patiently listening to customer concerns or complaints.
  • Explained new products and services to customers.
  • Persuaded customers to retain services by offering discounts and special promotions on products and services.
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes.
  • Used computers and job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
  • Re-established customer's faith in company by providing best retention offers available.
  • Conducted detailed analysis and research of customer retention issues to facilitate timely and successful resolutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Oversaw warranty counseling process to manage expense controls.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Mentored junior team members and managed employee relationships.
  • Supported sales team members to drive growth and development.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Promoted available products and services to customers during service, account management and order calls.
  • Strengthened customer retention by offering discount options.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Updated databases with new and modified customer data.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Led on- and off-site customer support teams across multiple time zones.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Excelled in exceeding daily credit card application goals.
Education and Training
Expected in 01/2012
Associate of Science: Business Management
Virginia Technical College - Chattanooga, TN,
  • Incomplete
Expected in 04/2010
Chattanooga State Community College - Chattanooga, TN

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Resume Overview

School Attended

  • Virginia Technical College
  • Chattanooga State Community College

Job Titles Held:

  • Patient Care Technician
  • Veterinary Technician
  • Customer Retention Agent


  • Associate of Science
  • GED

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