Dynamic Office Manager with 35 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness. Career-minded professional with a willingness to learn and be proficient in any task. Very detail-oriented, works independently, and works well under pressure. Ability to read and communicate effectively in person, on the phone, and electronically. Excellent interpersonal and strong organizational skills. Always congenial, positive, and helpful with exceptional customer service proficiencies.
My positions: Resort Manager, Salon Manager/Owner, Office Manager, Retail Sales Technical Degree in Quickbooks, Financial Accounting, Microsoft Office, Office Technology Assistant, Office Support Specialist Administrative Professional
Skills
Accounts receivables, payables, payroll
Administrative
Banking
Bookkeeping
Interpersonal communication
Human resources
Inventory
Quickbooks Accounting
Receiving
Receptionist
Retail Management
Sales
Scheduling
MS Office
Broad medical terminology knowledge
Leadership
Education and Training
WITC, Expected in 2021 – –Associates:Administrative Coordinator Professional - GPA:
WITCRice Lake, WI, Expected in 2009 – –Technical Diploma:Cosmetology Instructor - GPA:
Experience
Rochester General Health System - Patient Care Technician Brockport, NY, 03/2019 - Current
Managed 43 room resort, restaurant and employee’s, MS Office applications, bookkeeping, banking, human resource duties; hiring and employee paperwork, interpersonal communication with guests, organize daily incoming transactions, scheduling employee hours, account reconciliations, processing of accounts receivables, payables, packing slips, inventory.
Mentored all new employees, demonstrating best methods for servicing clients and guests.
Assisted guests at check-in, providing information on various services within the hotel.
Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Cost Cutters Hair Salon - Salon Manager Spirit Lake, IA, 03/2015 - 07/2016
Stylist & Receptionist, Product Orders, Retail Management, Inventory replacement, MS Office applications, record reconciliation, responsible for administrative tasks, managed ten employees, exceeded client expectations, assisted team members.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Trained and mentored team members to achieve optimal performance and meet challenging business targets.
During tenure, hired, developed and managed more than 10 staff.
Conducted regular meetings to brief employees about salon's success and announce sales goals.
Created repeat business by developing long-term relationships with regular customers to increase client base 100%.
Lineage Logistics - Owner/Operator Elgin, IL, 04/2005 - 03/2015
Accounts Receiving & Payable, Payroll, Inventory Re-ordering, Account reconciliations, administrative responsibilities, sales and use tax returns.
Set pricing structures according to market analytics and emerging trends.
Led startup and opening of Bella Sorella business and provided business development, creation of operational procedures and workflow planning.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Promoted business on social media platforms to maximize brand identity and generate revenue.
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