patient care technician resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am a dependable person who is great at time management. A friendly nature and have the ability to communicate clearly. Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.

  • Communicating with doctors, Verifying insurance, Patient Education, Epic Software, Injections, Word, Excel, EMR software, Work from Home, Word processing, Works well under pressure, Flexible, Independent worker, Inbound and Outbound Calling, Technical Support, Case Management, Documentation and reporting, Data entry
  • Acute and Rehabilitative Care
  • Caregiver Relations
  • Bedsore Prevention
  • Emotional and Social Support
  • Surgical Preparation
  • Electronic Recordkeeping
  • Patient Positioning Understanding
  • Cultural Awareness and Sensitivity
  • Balance between Quality and Quantity
  • Healthcare Expertise
  • Chronic Disease Management
  • Laboratory Testing
  • Multitasking and Prioritization
  • Infection Control
  • Wound Care
  • Quality Assurance
  • Strong Interpersonal Skills
  • Patient Safety Management
  • Medical Terminology
  • HIPAA Compliance
  • CPR Certification
  • Calm Under Stress
  • Verbal and Written Communication
  • Patient Care Quality
  • Consistent Follow Through
  • Empathy and Compassionate Care
  • Phlebotomy Training
  • Emergency Response
  • Observation Documentation
  • Infection Prevention and Control
  • Health Insurance Verification
  • EMR Updating
  • Intercultural Competence
  • Family Education
  • Medication Administration
  • Unit Supply Maintenance
  • Universal Precautions
  • Time Management
  • Medical Device Products and Services
  • Data Driven, Administration awareness
  • Build and maintain good relationship with clients, brokers and colleagues
  • Excellent phone presentation and communication skills
11/2014 to 08/2022 Patient Care Technician Post Acute Medical | Las Vegas, NV,
  • Supports healthcare staffs, like doctors, nurses, and others medical personnel, in caring for patients with physical and/or mental issues
  • Blood drawing
  • Vitals, EKG’s Injections, patient charting in Medical records etc..
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
  • Monitored patient therapy responses, reporting concerns to supervisor.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
11/2014 to 08/2022 Unit Secretary Good Shepherd Hospice | Tahlequah, OK,
  • I’m responsible for the coordination of clerical duties related to patient care
  • Keep Patients records and information organized in the computer system
  • EPIC software, communicate with doctors
  • Verify all new patients insurance
  • Patient education, contact customer and patients to follow up on their visit.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Provided patient information to facilitate timely admissions and discharges.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Monitored unit supply levels and notified management of ordering needs.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Gathered information to file appeals for claims denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Developed improve training procedures to aid in team member development.
  • Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
  • Retrieved physicians' paperwork, including lab test requests.
08/2005 to 09/2014 Clerical Support Memphis Light Gas And Water | City, STATE,
  • Enter time daily for 30+ employees within oracle system for departments, keep accurate reports of FMLA
  • Complete and pay uniform invoices
  • Create multiple spreadsheets to easily track and manage reports
  • Send daily reports to successfully communicate with upper management
  • Work from Home 3 days out of the week
  • Purchase office supplies for entire area
  • Manage P Card payments, managed high call volume with tact and professionalism.
  • Answered incoming telephone calls, questions and client inquiries.
  • Coordinated and maintained file management system for digital and analog files.
  • Reviewed invoices, bills of lading and other documentation and reconciled with corresponding documentation.
  • Updated and maintained company databases to promote accessibility and accuracy.
  • Managed departmental schedules and coordinated resources for meetings and events.
  • Created documentation, reports and memos.
  • Drafted reports and correspondence for senior team members.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Updated website with current and relevant information.
  • Scheduled meetings and prepared conference rooms, sending calendar invitations and setting up space.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Updated electronic and hard copy files, maintaining compliance with company data security and archival procedures.
  • Coordinated staff scheduling to promote smooth office operations.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Education and Training
Expected in 01/2003 to to High School Diploma | Hamilton High School, , GPA:
GPA: 4, Did you manage a team for your club, lead a project for your favorite charity, or edit your school newspaper? Go ahead and describe experiences that illustrate your leadership abilities. 2 Email Twitter Handle Telephone LinkedIn URL
Expected in to to | Medical Assisting Concorde Career College, Memphis, TN, GPA:

GPA: 3.9

  • Completed professional development in Medical Billing and Coding
Expected in to to | Medical Insurance Billing And Coding Concorde Career College, Memphis, TN GPA:

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Resume Overview

School Attended

  • Hamilton High School
  • Concorde Career College
  • Concorde Career College

Job Titles Held:

  • Patient Care Technician
  • Unit Secretary
  • Clerical Support


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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