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Patient Care Technician/Certified Phlebotomist Resume Example

Resume Score: 80%

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PATIENT CARE TECHNICIAN/CERTIFIED PHLEBOTOMIST
Professional Summary

Hard-working Patient Service Technician/ Medical Assistant with a Bachelor of Science Degree (B.S.) in Healthcare Administration (4.0 GPA), with 10 years of work experience. Aiming to leverage academic experience and a proven knowledge of customer communications, customer satisfaction, and workflow planning to successfully fill the role at your company. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals.

Skills
  • Excellent knowledge in EMR , EHR system,
  • Electrocardiogram (EKG)
  • Centrifuge
  • Microsoft Word, Excel, MS Office
  • Insurance Verification
  • Aliquoting
  • Patient Preparation
  • American Heart Association CPR certified
  • Medical office administration
  • Very knowledgeable in EPIC, Centricity, eClinical works software
  • Billing, ICD-10
  • Phlebotomy
  • Collecting specimens
  • Patient Care
  • Vital Signs Measurement
  • Patient Care Planning
Work History
Medical Assistant, 11/2019 to Current
Company Name – City, State
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Gathered forms, copied insurance cards to collect patient information for billing and insurance filing.
  • Reviewed and sent medical records to other physicians upon request.
  • Called and faxed pharmacies to submit prescriptions and refills.
Patient Care Technician/Certified Phlebotomist, 08/2018 to Current
Company Name – City, State
  • Collect fluid or tissue samples, using appropriate collection procedures
  • Dispose of blood or other bio hazard fluids or tissue, in accordance with applicable laws, standards, or policies
  • Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies
  • Document route of specimens from collection to laboratory analysis and diagnosis
  • Draw blood from capillaries by dermal puncture, such as heel or finger stick methods
  • Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
  • Explain fluid or tissue collection procedures to patients
  • Match laboratory requisition forms to specimen tubes
  • Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use
  • Calibrate or maintain machines, such as those used for plasma collection
  • Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels
  • Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests
  • Enter patient, specimen, insurance, or billing information into computer
  • Process blood or other fluid samples for further analysis by other medical professionals
  • Train other medical personnel in phlebotomy or laboratory techniques
  • Transport specimens or fluid samples from collection sites to laboratories
  • All administration work for running the PSC (Patient Care Center)
  • Documented observations and baseline measurements in medical records
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing the office
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Maintained privacy of patients information
  • Received, recorded and filed medical payments by check, cash and credit card
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions
  • Entered procedure codes and diagnosis codes into medical billing software
Medical Assistant, 06/2018 to 08/2018
Company Name – City, State
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Prepare and administer medications as directed by a physician
  • Show patients to examination rooms and prepare them for the physician
  • Explain treatment procedures, medications, diets, or physicians' instructions to patients
  • Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
  • Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  • Perform routine laboratory tests and sample analyses
  • Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests
  • Change dressings on wounds
  • Set up medical laboratory equipment
  • Inventory and order medical, lab, or office supplies or equipment
  • Perform Platelet Rich Plasma (PRP) treatments on patients
  • Assisted in regenerative medicine treatments with stem cells on patients on areas such as arthritic knees, damaged spinal discs, or painful hips
  • Perform Botox procedures to patients with pain
Senior Medical Assistant, 07/2014 to 07/2017
Company Name – City, State
  • Conduct blood tests for transfusion purposes and perform blood counts
  • Cut, stain, and mount tissue samples for examination by pathologists
  • Supervise or instruct other technicians or laboratory assistants
  • Record patients' medical history, vital statistics, or information such as test results in medical records
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Show patients to examination rooms and prepare them for the physician
  • Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
Medical Assistant, 03/2013 to 07/2014
Company Name – City, State
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation
  • Collected and documented patient medical information such as blood pressure and weight
  • Maintained detailed records of test results by entering data and patient information into computer
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
  • Oriented and trained new staff on proper procedures and policies
  • Collected histories, and vitals from all patients
  • Directed patients to examining rooms and coordinated transportation assistance as necessary
  • Sanitized, restocked and organized exam rooms and medical equipment
Education
B.S: Healthcare Administration, 2018
UNIVERSITY OF PHOENIX - City
Associate of Applied Science: Medical Assisting, 05/2009
ASA College - City, State
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Resume Overview

School Attended

  • UNIVERSITY OF PHOENIX
  • ASA College

Job Titles Held:

  • Medical Assistant
  • Patient Care Technician/Certified Phlebotomist
  • Senior Medical Assistant

Degrees

  • B.S : Healthcare Administration , 2018
    Associate of Applied Science : Medical Assisting , 05/2009

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