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patient care technician resume example with 15 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Associate with 14 years of experience providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of the team to reach personal and business goals. Possesses the ability to successfully handle escalated customer support issues. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Customer support and relations
  • MS Office proficiency
  • Verbal Communication
  • Retail sales customer service
  • In-store support concerning returns and exchanges
  • Problem-solving abilities and issue resolution
  • Adaptive team player
  • Courteous demeanor
Experience
03/2022 to Current Patient Care Technician Grand View Hospital | Quakertown, PA,
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Restocked unit frequently with necessary medical supplies.
  • Kept instruments and equipment clean and sanitized.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Improved patient outlook and daily living through compassionate care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
09/2021 to Current Patient Care Technician Grand View Hospital | Harleysville, PA,
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Kept instruments and equipment clean and sanitized.
  • Assisted with patient admissions, discharges and transfers.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Responded to bell or light signal calls to assist patients with needs.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
  • Engaged with patient family and friends to provide courteous visit experience.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
  • Monitored, measured and documented patients' vital signs in EMR system.
09/2014 to 02/2022 Customer Service Associate Camping World | North Little Rock, AR,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained new employees on procedures and policies to maximize team performance.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answered questions and offered product advice.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Processed returned items in accordance with store policy.
  • Managed general merchandise and grocery product returns professionally and quickly to maintain customer satisfaction.
  • Worked closely with front-end staff to assist customers.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Reviewed account and service histories to identify trends and issues.
04/2007 to 04/2015 Customer Service Representative Hca | Murray, UT,
  • Assessed customer needs and upsold products and services to maximize sales.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Responded to visitor questions and concerns with friendly, knowledgeable service.
  • Received food orders from individuals and explained offerings.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Operated cash register to process cash, check and credit card transactions.
Education and Training
Expected in to to Associate of Applied Science | Nursing Southside College of Health Sciences, Colonial Heights, VA, GPA:
Expected in 08/2012 to to Bachelor of Science | Psychology Virginia Commonwealth University, Richmond, VA GPA:
Expected in 06/2008 to to High School Diploma | Prince George High School, Prince George, VA GPA:
Certifications

BLS certification

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Resume Overview

School Attended

  • Southside College of Health Sciences
  • Virginia Commonwealth University
  • Prince George High School

Job Titles Held:

  • Patient Care Technician
  • Patient Care Technician
  • Customer Service Associate
  • Customer Service Representative

Degrees

  • Associate of Applied Science
  • Bachelor of Science
  • High School Diploma

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