patient care technician resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

To effectively manage client cases by helping them reach their goals as I apply the acquired social work skills. I will demonstrate the strengths I have acquired over the years to build strong client relationships while prioritizing tasks and managing time effectively.

  • Great skills in acute and Rehabilitative Care
  • Great client relationship
  • Skills in clients needs Determination
  • Cultural Awareness and Sensitivity
  • Great mental,emotional and Social Support
  • Skills in linking clients to resources
  • Skills in abuse protection
  • Great support in client daily activities
  • Good electronic Recordkeeping
  • Healthcare Expertise
  • Consistent Follow Through
  • Skills in time Management
  • Injury Prevention skills
  • Universal Precautions skills
  • Patient Safety Management
  • Empathy and Compassionate Care
  • Emotional Intelligence
  • Multitasking and Prioritization
01/2018 to Current Patient Care Technician Christus Health | Houston, TX,
  • Seven years’ experience in healthcare setting whereby I served both the elderly as well as the disabled by monitoring them for physical, emotional, and symptomatic changes in their condition as well as sharing their medical concerns with other professionals.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Assisted with patient admissions, discharges and transfers.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Responded to bell or light signal calls to assist patients with needs.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
  • Maintained clean and well-organized environment for client happiness and safety.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Improved patient outlook and daily living through compassionate care.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Monitored, measured and documented patients' vital signs in EMR system.
  • Treated patients, families, visitors, staff and others professionally, resulting in creation of several lasting relationships.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Contributed to unit improvements by providing cost-effective care in line with performance targets.
05/2020 to 05/2021 Mental Health Support Worker Augustana Care Corporation | Richfield, MN,
  • Conducted therapy, provided crisis intervention and educated patients and families.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Developed comprehensive treatment plans for patients diagnosed with various conditions.
  • Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
  • Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
  • Effectively managed time and caseloads based on the agreed upon sessions per week.
  • Provided in-depth counseling for clients with depression and other mental health issues and created plans for coping.
  • Advanced organizational objectives by using client feedback to develop and implement the program.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
01/2019 to 05/2020 Social Worker Intern Sammons Financial | Dayton, OH,
  • One year experience of providing support to grieving clients at Robertas house.
  • Conducted client interviews to gather information and update case records.
  • Maintained confidential case documentation.
  • Maintained lists of resources helpful to clients.
  • Maintained thorough case history records and wrote detailed reports.
  • Collaborated with multidisciplinary team of mental health case managers and disability workers.
  • Attended meetings, training, conferences and seminars to advance professional knowledge.
  • Offered community resources and referrals to support client basic needs.
  • Organized and secured case records and reports to maintain confidentiality of client treatment
  • Served as client advocate and promoted ideas that aligned with client best interest.
  • Maintained case files and oversaw transmissions between offices.
  • Completed admission packets and developed treatments plans to facilitate intake pre-screening process under direction of Social Worker.
  • Partnered with Social Workers to develop coping mechanisms and behavioral therapy methods.
  • Leveraged case management tools and referrals to link clients to community resources.
  • Provided individual and family therapy and support under direction of experienced staff.
  • Offered grief and bereavement counseling to support family members after death of loved ones.
  • Assisted teachers with classroom observations to identify developmental delays and behavioral issues.
01/2016 to 12/2017 Case Manager John Ruhra Middle/Elementary School | City, STATE,
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
  • Prioritized calls, messages and email to smoothly manage case-related communications.
  • Handled support tasks such as office supplies and meeting schedules to support senior case managers with workloads.
  • Worked with senior staff to further develop plans for the after school program.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Evaluated clients behavior and reported changes to other professional.
  • Conferred with the team manager to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
  • Supported execution of social service programs for both individuals and families.
  • Educated patients on various resources, services and programs to maximize care.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
  • Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
  • Protected patient data in alignment with HIPAA privacy protocols.
01/2012 to 12/2016 Compassionate Care Visiting Angles | City, STATE,
  • Provided emotional and social support to patients and their family members.
  • Arranged for medical, mental health or substance abuse treatment services according to individual needs
  • Performed psychosocial assessments to identify barriers in patients care
  • Documented services and collected required data for evaluation.
  • Transported patients safely to social activities and doctors appointments.
  • Administered medication to patients according to strict schedules.
Education and Training
Expected in 05/2021 to to Master of Arts | Social Work Morgan State University, Baltimore, MD, GPA:
Expected in 12/2017 to to Bachelor of Arts | Social Work Touro University Worldwide, Los Alamitos, CA, GPA:
Expected in 12/2015 to to Associate of Arts | Liberal Arts And General Studies Towson University, Baltimore, MD GPA:
Expected in 12/2015 to to Associate of Arts | Liberal Arts And General Studies Baltimore City Community College, Baltimore, MD GPA:
Expected in 01/2014 to to | , Baltimore, MD GPA:
Full Professional

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Resume Overview

School Attended

  • Morgan State University
  • Touro University Worldwide
  • Towson University
  • Baltimore City Community College

Job Titles Held:

  • Patient Care Technician
  • Mental Health Support Worker
  • Social Worker Intern
  • Case Manager
  • Compassionate Care


  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts
  • Associate of Arts

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