patient care technician resume example with 15+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Clever IT Support Specialist develops innovative solutions to unforeseen issues. Competent systems manager for single or multi-site installations. Maintains optimal security through hands-on management of all hardware and software assets. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Skills
Observation Documentation
Electronic Recordkeeping
Multitasking and Prioritization
Budget administration
Decision Making
Training and Development
Microsoft Windows and Office
Tracking and Documentation
Critical Thinking
Data Entry
Organization and Time Management
Teamwork and Collaboration
Problem-Solving
Help Desk Support
Work Record
Patient Care Technician, 12/2016 - Current Unitypoint Health – Pekin, IL,
Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Answered patient assistance calls, assessed needs and offered qualified support.
Collected and transported specimens to prepare for lab testing.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
Supported patient admissions, discharges and transfers to promote team productivity.
Organized and replenished unit supplies to maintain team readiness for expected demands.
Provided transportation services for all patients in hospital environment using appropriate equipment.
Provided physical support to patients through diverse types of mobility assistance.
Collected laboratory specimens, dropped off at laboratories and picked up test results.
Responded to emergency situations to help with lifting and transporting patients.
Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
Cleaned, sanitized and moved hospital equipment.
Warmly greeted patients and visitors and made each feel welcome.
Helped patients complete activities of daily living.
Assembled admissions pages and added new pages to patients' charts.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Anesthesia Technician, 01/2010 - 01/2017 Medstar Research Institute – Rockville, MD,
Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
Performed blood gas analysis, using blood gas analyzing and centrifuge equipment to monitor and determine carbon dioxide, sodium, pH and oxygen saturation in patients.
Assisted with transports of invasively monitored O.R. and I.C.U. patients.
Provided high level of support and assistance to physicians and nursing staff in surgical facility.
Verified availability of operating room supplies, medications and gases.
Scheduled repairs for malfunctioning equipment and kept accurate records of all medical components and machines for optimal efficiency.
Provided airway management interventions, tracheal intubation, and ventilatory support.
Customer Service Manager, 01/2009 - 01/2011 Project-A – Amsterdam, NY,
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Assisted organization with transitioning from paper invoicing to company software and point-of-sale systems, which resulted in overall efficiency.
Assisted customers with navigating internal and external systems to obtain customer satisfaction.
Devised and published metrics to measure organization's success in delivering world class customer service.
Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
Worked with marketing department to launch and manage promotional activities and campaigns.
Customer Service Representative, 01/2007 - 01/2009 Cognizant Technology Solutions – King Of Prussia, PA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Education
Associate of Applied Science: Cybersecurity And Computer Database Programming, Expected in 03/2023 - Lone Star College Cyfair - Cypress, TX, GPA: Status -
Associate of Science: Respiratory Therapy, Expected in 05/2022 - Lone Star College System - Spring, TX GPA: Status -
Associate of Arts: Computer And Information Sciences, Expected in 12/2021 - Lone Star College System - Spring, TX GPA: Status -
High School Diploma: , Expected in 05/2007 - Donaldsonville High School - Donaldsonville, LA GPA: Status -
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