Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Feeding assistance
  • Healthy meal preparation
  • Hospice and palliative care
  • Patient services
  • Medical laboratory procedures
  • Qualified in patient transport
Work History
06/2010 to Current
Patient Care Technician Hca Milwaukee, WI,
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve [Skill].
01/2009 to 12/2009
Kangaroo Capital Senior Living Saint Joseph, MO,
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Assisted customers with special services, account updates and promotional options.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Worked with [Job title]s to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Efficiently processed new orders, completing [Number]+ daily transactions with remarkable accuracy.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Prepared and submitted end-of-shift reports using [Software].
  • Increased sales [Number]% by offering advice on purchases and promoting additional products.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
  • Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed weekly sales circulars and monitored price changes.
  • Completed sales in excess of $[Amount] with near-zero error rate using POS system.
  • Completed manual and machine counts of funds for transactions valued at over $[Amount].
  • Developed team communications and information for [Type] meetings.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Created, modified, and executed [Timeframe] business plans to maximize client satisfaction.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Monitored and supported production order progress through [Timeframe] statistical models.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Offered pricing and feature recommendations to management and cross-functional teams.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Created scheduling reports in [Software] system to efficiently and effectively move product and adhere to shipping commitments.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Supervised and led employees to high performance levels in cross-functional matrix management structure.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Communicated value and position to sales team and developed tools to support selling process.
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards.
  • Presented metric reporting and [Timeframe] account reviews to [Type] team and clients.
  • Collected requirements from end-customers and business partners for product upgrades, added features and new product development.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Supported marketing programs and campaigns with content and messaging to drive demand.
  • Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
  • Minimized costs and maximized returns resulting in $[Amount] [Timeframe] savings.
  • Drove [Type] and [Type] operational improvements that resulted in significant savings and improved profit margins.
  • Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service.
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Worked with [Type] customers to understand requirements and provide exceptional [Type] service.
  • Developed and executed targeted relationship and account development strategy.
  • Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections.
  • Determined and recommended methods to address improvement opportunities.
  • Saved $[Amount] by researching and implementing [Type] cost-saving initiatives and creating fresh new approaches to long-standing problems.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
  • Conducted field visits and met corporate customers for business development.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Monitored social media and online sources for industry trends.
  • Initiated outbound administrative requests by phone and in writing to accomplish [Result].
  • Developed and executed plans to monitor standard process adherence.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Developed and maintained expense budget while applying [Task] to continually decrease expenses.
  • Calibrated instruments and scales in production area and quality lab.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Assisted with proactive client outreach initiatives through [Task] and documented client correspondence in [Software] CRM system.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Researched competitive solutions and maintained competitive market comparisons and evaluations.
  • Developed, updated and maintained database of existing and potential customers in [Software].
  • Collaborated with [Type] department on operational support tasks to model importance of group goals.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Conducted training and change management processes to improve operations.
  • Evaluated quality problems and performed [Action] to identify and resolve issues.
  • Instituted [Task] to contribute to long-term plans for organization business processes.
  • Developed and executed go-to-market plans and facilitated internal organizational readiness.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Ordered office supplies and researched supplier discounts resulting in $[Amount] [Timeframe] savings.
  • Conceptualized and designed abstract ideas, built plans, and delivered details to CMO.
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
  • Improved quality processes for increased efficiency and effectiveness.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Established logistics policy including mode, carrier and supplier agreements that benefited overall business.
  • Created positioning and key messages to differentiate business solutions and products in market.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Developed strategy and managed market communications that drove product demand.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Implemented brand and demand strategies to meet revenue targets for business services and products.
  • Coordinated with [Type] team in developing project plans for prioritized initiatives.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Liaised with [Job title] on defining product features and managing tradeoffs involving features, schedule and lifecycle.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
03/2004 to 10/2008
CNA Bishop Gadsden City, STATE,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Transported patients between rooms and appointments or testing locations.
  • Promoted good oral and personal hygiene by aiding [Type] patients with shaving, bathing and teeth brushing.
Expected in 02/2004
High School Diploma:
Vision Christian Academy - Summerville ,
Expected in
: Nursing
Trident Technical College - Charleston, SC
Expected in 12/2019
Interior Design :
College of Charleston - Charleston, SC

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Resume Overview

School Attended

  • Vision Christian Academy
  • Trident Technical College
  • College of Charleston

Job Titles Held:

  • Patient Care Technician
  • Kangaroo
  • CNA


  • High School Diploma
  • Some College (No Degree)
  • Interior Design

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