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Patient Care Technician Resume Example

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PATIENT CARE TECHNICIAN
Professional Summary

Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Working in a Crisis Unit has really highlighted my strong points and ability to adjust and adapt to any situation with little time to waste, while keeping my patients and my coworkers safe. I have very strong beliefs in importance of companionship and support in patient care. I work diligently and whole hearted at every task provided for myself. 

Although I've spent a lot of years in healthcare, I also have experience in Customer Service which I also enjoy very much, and take pride in excelling at customer satisfaction and retention. I pride myself on being flexible and hardworking in deadline-driven environments. I'm a  patient and empathetic individual with a background in conflict resolution and customer care. 

Skills
  • CPR/First Aid certified
  • Dementia and Alzheimer's knowledge
  • Patient-focused care
  • Trustworthy companion
  • Medications familiarity
  • Companionship and emotional support
  • Compassionate caregiver
  • Efficient and reliable team player
  • Committed team player
  • Adaptable
  • Dependable
  • Culinary talent
  • Open minded and diverse
  • Critical thinker
  • Dedicated to patients
Work History
Patient Care Technician, 09/2013 to Current
 Vernon Woods/ Home Helpers – 101 Vernon Woods Drive Lagrange, Ga. 30240

Going into patients homes to provide assistance with daily living tasks; including hygiene, medication distribution, tracking accurate daily logs of patients vital signs, assisting with light housework and meal preparation, as well accompaning and transporting to and from doctors appointments as explained below:

  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Tested and recorded blood glucose levels.
  • Changed sterile dressings.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Documents objective data and routine aspects of patient care.
  • Provided a comforting and soothing environment.
Social Service Technician, 06/2012 to Current
 Pathways Center for Behavioral and Mental Health Services – 756 Woodbury Rd Greenville, Ga 30222
  • Supervised adults with developmental disabilities in a Crisis Stabilization Unit (home setting) and assisted individuals with daily living skills such as hygiene, chores, social skills, and also anger management. These individuals then move on to long term placement.
  • Provided close supervision of adolescent aged children  in a locked down facility, that have been sentenced to treatment after being charged with adult crimes such as murder, rape, child molestation,and burglary.
  • Assisted with test to determine the individuals ability to stand trial for such crimes they committed, where the child is found either competent or incompetent and is sentenced accordingly.
  • Scheduled and accompanied clients to medical appointments.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Maintained sanitary residents' and program rooms.
Customer Service Representative, 10/2011 to 04/2012
 American Home Shield – 100 Old Mill Rd. LaGrange, GA 30240
  • Responded to inbound telephone calls in a professional, efficient, and courteous manner.
  • Collected past due accounts.
  • Researched and educated customers on product coverage.
  • Prepared and dispatched customer work orders; entered proficient and accurate documentation into computer system.
  • Researched complaints and ensured follow-up and callback procedures were consistent with company standards and conducted in a timely manner.
  • Prepared reports, correspondence and emails.
  • Followed up with outbound calls and emails to customers, technicians, and/or business partners to ensure customer service issues were resolved and service reflected high levels of customer satisfaction.
Community Residential Advocate, 01/2010 to 01/2012
 Twin Cedars Youth & Family Services – 99 Johnson St. LaGrange, Ga. 30240
  • Private and state funded non-profit organization which provided housing for both male and female individuals that have either suffered abuse, or have been convicted of abusing other children.
  • Group Home setting that rehabilitates and counsels abused and abusive 14-21 year old young women and men while providing a safe and healthy living environment.
  • Individuals are required to learn and demonstrate daily living tasks such as cooking and cleaning for the home; as well as attend school on a daily basis which close supervision is required while on and off campus.
  • Transporting and accompanying  of these individuals to any such outings, events and appointments as needed and scheduled accordingly.
  • Maintained accurate records of individuals daily change in mood, condition, progress and concerns.
Education
Bachelor of Science: Registered Nursing, Current
 West Georgia Technical College - 1 College Circle LaGrange, Ga 30240
 Nursing
Certificate: Phlebotomy, 2014
 West Georgia Technical College - 1 College Circle Lagrange, Ga 30240
Certificate: Phlebotomy, 2003
 West Georgia Technical College - 1 College Circle Lagrange, Ga 30240
  • Coursework in Life Cycle Nutrition and Psychosocial Development
  • Coursework in Gerontology and Adult Health
  • Coursework in Human Sciences
Skills

  • Administrative

  •  Budgeting

  •  Charts

  • Customer Satisfaction

  •  Customer Service

  •  Documentation

  • Fax machines

  •  Forms

  •  Goal setting

  • MS Word

  •  Answering Phones

  • Email Correspondence                                                          

  • Strong written and verbal communication skills 

  •  Calm and level-headed in difficult and stressful situations 

  • Committed to team success
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Resume Overview

Companies Worked For:

  • Vernon Woods/ Home Helpers
  • Pathways Center for Behavioral and Mental Health Services
  • American Home Shield
  • Twin Cedars Youth & Family Services

School Attended

  • West Georgia Technical College

Job Titles Held:

  • Patient Care Technician
  • Social Service Technician
  • Customer Service Representative
  • Community Residential Advocate

Degrees

  • Bachelor of Science : Registered Nursing , Current
    Certificate : Phlebotomy , 2014
    Certificate : Phlebotomy , 2003

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