Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am an established Patient Care Technician offering CPR certified, clinical training in acute care, injections, Proficient in nursing documentation, assessment and decision-making. Calm and effective in pressured and emergent situations. A Patient-centered and responsive patient care technician with strong clinical knowledge and assessment skills. Trained in personal care and hygiene, as well as equipment sterilization and inventory management. Excellent organizational, problem-solving and prioritization skills. A Compassionate Patient Care Technician adept in managing heavy daily patient volume,including telephone triage, appointment scheduling and patient referral. Proficient in documentation and record maintenance. Dedicated to patient confidentiality. Nursing student with background in Retail and Costumer Service. An Ambitious student pursuing Nursing degree eager to contribute developed knowledge in patient care and costumer service role, Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. A Hardworking and reliable teammate with strong ability in multitasking and product knowledge. with an organized, proactive and punctual with team-oriented mentality.

  • Clinical training
  • Acute and rehabilitative care
  • Broad medical terminology knowledge
  • Mobility assistance
  • Cultural awareness and sensitivity
  • Leadership
  • Time management
  • Working collaboratively
  • Critical thinking
  • Supervision
  • People skills
09/2020 to Current Patient Care Technician Intermountain Healthcare | Orem, UT,
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Assisted elderly patients with essential ambulatory care for transport to and from facility.
  • Monitored and charted fluid intake and output to stay current on patient conditions.
  • Responded promptly to patient call lights to provide physical and emotional support.
  • Kept unit well-stocked and efficient with necessary medical supplies.
  • Supported nurses in daily patient care activities by taking vital signs, documenting patient observations.
  • Kept instruments and equipment clean and effectively sanitized.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Collected lab specimens in adherence with safety protocols for patient tests.
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
09/2019 to 07/2021 Barista Shift Lead American Dining Creations | Grandview, MO,
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Collaborated with trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
07/2018 to 08/2019 Bakery Associate Heinen's Grocery Store | Brecksville, OH,
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
Expected in 12/2018 High School Diploma | Warren Township High School, Gurnee, IL, GPA:
Expected in Associate of Science | Nursing College Of Lake County , Grayslake, IL, GPA:
  • Certified Nurse Assisting

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School Attended

  • Warren Township High School
  • College Of Lake County

Job Titles Held:

  • Patient Care Technician
  • Barista Shift Lead
  • Bakery Associate


  • High School Diploma
  • Associate of Science

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