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PATIENT CARE TECHNICIAN Resume Example

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PATIENT CARE TECHNICIAN
Professional Summary

-Skilled military EMT offering demonstrated expertise in patient support developed over 2 years of healthcare experience. Proficient in supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. A service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized and efficient in keeping supplies stocked and equipment sterilized for use. Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.

Skills
  • Provides, supervises and manages patient care of beneficiaries to include flying and special operational duty personnel.
  • Performs nursing tasks.
  • Acts as Patient Centered Medical Home member or team leader.
  • Front-line preventionist who identifies potential health risks and provides preventative counseling.
  • Performs paraprofessional portions of preventative health assessments and physical examinations.
  • Monitors and records physiological measurements.
  • Orients patients to the hospital environment.
  • Admits, discharges, and transfers patients as directed.
  • Observes, reports, and records observations in patient progress notes and team conferences.
  • Performs portions of medical treatment, diagnostic, and therapeutic procedures.
  • Cares for, observes, and reports on pre/post-operative, seriously or critically ill, and injured patients.
  • Records treatments and procedures rendered and observes effects.
  • Performs postmortem care.
  • Identifies patient problems and assists in developing and evaluating patient care plan(s).
  • Assembles, operates, and maintains therapeutic equipment.
  • Provides field medical care in contingency operations and disasters.
  • Performs basic life support and triage in emergency situations.
  • Serves as member of primary emergency medical response to in-flight emergencies and potential mass casualty scenarios for on- and off-base incidents.
  • Operates emergency medical and other vehicles.
  • Loads and unloads litter patients.
  • Participates in contingency or disaster field training, exercises, and deployments.
  • Augments search and rescue flying squadrons.
  • Obtains and maintains linen and supplies/areas.
  • Disposes of medical waste.
  • Maintains inpatient and outpatient medical records.
  • Screens medical records for deployability and other medical administrative requirements.
  • Prepares and submits administrative reports.
  • Manages supplies and equipment, submits and executes budgets.
  • Coordinates medical service activities with execution and clinical management teams.
  • Utilizes the nursing process for promoting and maintaining patient health.
  • Provides disease and disability education, care, and evaluation of nursing care.
  • Participates in and leads the planning, implementation, and evaluation of nursing care.
  • Performs assessment and analysis of patient health status, identifies health goals, recognizes subtle changes in conditions, interprets these changes, and immediately determines appropriate course of action.
  • Supervises personnel, conducts training, and creates duty schedules.
  • Schedules and/or conducts in-service training on procedures, techniques, and equipment.
  • Schedules and/or conducts periodic disaster training, fire drills, and evacuation procedures.
  • Provides training to medical and non-medical personnel; training may include areas such as emergency medical technician and required basic life support training.
  • Performs aeromedical evacuation (AE) ground and/or flight duties.
  • Performs pre-flight/inflight patient care and documentation.
  • Provides emergency care for patients in event of medical and/or aircraft emergencies.
  • Functions as an aeromedical evacuation crew-member (AECM).
  • Prepares patients, equipment and aircraft for flight.
  • Enplanes and deplanes patients.
  • Loads and unloads baggage.
  • Operates specialized aircraft flight equipment, medical devices and aircraft systems related to patient care.
  • Administrative, Basic, Budgets, Conferences, Counseling, Documentation, Emergency care, Team leader, Life support, Notes, Monitors, Nursing, OCT, Outpatient care, Patient care, Evaluating patient, Prepares patients, Personnel, PROGRESS, Tables, Technician, Therapeutic procedures, Triage, Upgrade
  • Patient services
  • Infection Control Standards
  • Hospice and Palliative Care
  • Feeding Assistance
  • Patient Care
  • HIPAA Compliance
  • Patient Assistance
  • Dementia Knowledge
  • Patient Bathing
  • Bathing
  • Infection Control
  • ADLs Assistance
  • Mobility Assistance Aptitude
  • Culturally-competent care
  • Professional bedside manner
  • Adaptable
  • Qualified in patient transport
  • High level of autonomy
  • Documenting behaviors
  • Direct Patient Care
  • Dementia and Alzheimer's knowledge
  • EMR / EHR
  • Data Entry
  • Conducting intakes
  • Observing responses
  • Patient-focused care
  • Medical office administration
  • Transporting patients
  • Patient Management
  • Wound care specialist
  • Feeding assistance expert
  • Inpatient care
  • Medical Records Management
  • Case Management
  • Patient Assessments
  • Tube feedings and medications familiarity
  • Outpatient care
  • Recording vital signs
  • Responding to emergencies
  • Measuring bodily fluids
  • Supporting personal needs
  • Chronic disease management
  • Companionship and emotional support
  • Emergency vehicle operation
  • Medical recordkeeping
  • Cardiopulmonary resuscitation
  • Ambulance driving
  • Pre-hospital Care
  • Medical Coding
  • Indirect Patient Care
  • Medication Administration
  • Triaging
  • Regulatory Compliance
  • Emergency patient triage
  • Problem resolution
  • Customer service
  • Communications
  • Business operations
  • Team management
  • Relationship development
  • Operational improvement
  • Process improvement
  • Budgets
  • First Aid/CPR
  • Project organization
  • Organization
  • Supervision
  • Team building
  • MS Office
  • Beverage preparation
  • Food and beverage pairings
  • Table-side service
  • Sales expertise
  • Dining area cleanliness
  • Cash handling expert
  • Wine Service
  • To-Go Order Preparation
  • Stocking and Replenishing
  • Order Accuracy
  • Order Delivery Practices
  • Point of Sale Knowledge
  • High-Volume Dining
  • Hospitality Service Expertise
  • Menu Memorization
  • Guest Seating Arrangements
  • Guest Relations Management
  • Food Sales and Promotion
  • Daily Specials Memorization
  • Bill Computation
  • Ordering Procedures
  • Table Setting Knowledge
  • Food station setup
  • Table setting
  • Performance improvement
  • Food preparation and safety
  • Cash Handling
  • Front-of-house display creation
  • Food preparation
  • Communication skills
  • Item promotion
  • Food running
  • Menu presentation
  • Food spoilage prevention
  • Banquet coordination
  • Upselling techniques
  • Food Preparation and Safety
  • Bar Terminology Expertise
  • Food Spoilage Prevention
  • Food Tray Carrying
  • Guest relations
  • Hospitality service expertise
  • Wine knowledge
  • Accurate money handling
  • Stocking and replenishing
  • Organizational standards
  • Database coordination
  • Healthcare operations
  • Care Planning
  • Interdepartmental Collaboration
  • Strategic Planning
  • Process improvements
  • Medical terminology
  • Quality assurance
  • Team Leadership
  • Scheduling
  • Administrative supervision
  • Multitasking ability
  • Goal Setting
  • Conflict resolution
  • Nursing background
  • Documentation
  • Relationship building
  • Proficient in Microsoft Software
  • Claims Processing
  • Patient education
  • Monitoring tools
  • Program oversight
  • Decision making
  • Verbal and written communication
  • Orthopedic splint application
  • Patient Health Education
  • Basic patient care
  • Technical Support
  • Measuring and monitoring vitals
  • 12-lead EKG monitoring
  • Collecting medical samples
  • Aseptic techniques
  • Wound Care
  • Cardiac monitoring
  • Phlebotomy procedures
  • Drawing blood
  • Orthopedic fitting
  • CPR
  • Patient admissions
  • NG tube insertion and management
  • Training expertise
  • Managing PPE
  • Maintaining equipment
  • Briefing leadership
  • Assessing risks
  • Identifying hazards
  • Patrolling areas
  • Safety guidelines
  • Medical laboratory procedures
  • Cash and credit card transactions
  • Credit and collections
  • Sanitizing understanding
  • Food safety and sanitation
  • Medical billing and collections
  • Cleaning and sanitation skills
  • Food handling and sanitation
  • Credit and cash payments
  • Billing and collections best practices
  • Cardiac anatomy and physiology awareness
  • Handling credit transactions
  • Decontamination and sanitation
  • * Team player mentality
  • Derail oriented
  • Friendly personality
  • Eager and willing to learn
Work History
July 2019-CurrentPATIENT CARE TECHNICIAN | METROPOLITAN METHODIST HOSPITAL | San Antonio, TX
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bed-bound individuals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
  • Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
  • Assisted patients with activities of daily living under guidance of Registered Nurse's.
  • Maintained, sanitized and cleaned equipment and instruments to meet patient needs.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Assisted patients with activities of daily living under guidance of Registered Nurse's.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Transported elderly patients to and from facilities and performed essential ambulatory care.
  • Cared for patients by providing preventative care, personal care and ambulation.
  • Documented observations and baseline measurements in medical records.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Organized and maintained general supply storage areas.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Assisted with respiratory, cardiopulmonary and physical therapies.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Registered Nurse.
  • Answered over one hundred light or bell calls per shift to respond to patient requests and needs.
  • Collected and transported blood and urine specimens to prepare for lab testing.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Furthered skills by actively taking part in employee training's and taking classes in subjects to improve skills.
April 2018-CurrentAeromedical Evacuation Technician | UNITED STATES AIR FORCE | JBSA-Lackland, San Antonio, TX
  • Communicated with lucid patients to gather incident and medical history information.
  • Are able to navigate multiple technologies while staying engaged with our customers
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Trained ] EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Handled numerous calls per shift to address customer inquiries and concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved numerous problems, improved operations and provided exceptional client support.
  • Increased customer satisfaction by resolving issues.
  • Developed team communications and information for crew meetings/briefings.
  • Led Air Evac team in delivery of patients, resulting in positive mission outcome.
  • Worked with noncompliant patients to understand needs and provide high quality care.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Recorded situational triages, medication administration and patient statuses using Electronic Health Records to collect data on EMT effectiveness and emergency preparedness.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Quickly recognized patient needs based on conditions and administered medications.
  • Responded to over 50 daily emergency calls to provide quick and compassionate medical assistance and care for patients.
  • Used equipment to administer treatments in critical situations with accuracy, safety and speed.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Monitored social media and online sources for industry trends.
  • Saved resources and money by implementing cost-saving initiatives that addressed long-standing problems.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Transported patients and equipment to various locations (CONUS).
  • Worked with patients to understand needs and provide high quality service.
  • Delivered basic, advanced and critical care to injured and ill patients traveling to hospital trauma centers via aircraft.
  • Followed guidelines set by Air Force and American Heart Association, including administration of advanced cardiac life support and medications and intubation of compromised airways.
  • Complied with all safety regulations to maintain well-being of flight crew and patients.
  • Prioritized care from initial patient contact through relinquishing care to hospital staff to obtain best possible outcomes.
  • Monitored usage of equipment and supplies, including reporting medical equipment failures and maintaining necessary supplies onboard aircraft to deliver care.
  • Assessed extent of injuries or illnesses to provide direction for medical procedures once in hospital setting.
  • Able to navigate multiple technologies while staying engaged with our customers
  • Excellent negotiation and decision making skills; in addition to strong communication skills
  • Strong customer focus with the ability to have detailed conversations with our customers
  • Treat customers with respect and respond with empathy
  • Demonstrate sensitivity and compassion in difficult situations
  • Demonstrate personal excellence including punctuality, integrity and accountability
  • Have the ability to work independently and in a team environment
  • Think critically and exercise independent judgement
September 2014-March 2018Server | BEEVILLE DINER | Beeville, TX
  • Taking orders, serving food, cleaning and resetting tables, replenishing supplies, refilling glasses and solving customer complaints.
  • Left position when I enlisted in the.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Served needs of more than 100 customers in busy environment.
  • Greeted and maintained relationships with regular customers.
  • Managed food resources, memorized orders and coordinated service in a 52- table restaurant.
  • Coordinated events throughout banquet spaces, including weddings, reunions, and corporate meetings.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Decreased customer wait times by efficiently carrying 5 plates at one time without spilling or dropping food.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Achieved sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Upsold specialty items to increase overall sales and exceed targets.
  • Took orders and delivered food items to residents in main dining room.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Prepared specialty deserts for customers.
  • Used cash registers and credit card machines to cash out customers, handling up to $2,000 in cash per event.
  • Assessed restaurant and lounge according to state and federal cleanliness standards.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Very comfortable communicating with customers in a metrics-driven environment
Education
No Degree: Practical NursingCommunity College of The Air Force, Montgomery, AL
No Degree: NursingCoastal Bend College, Beeville, TX
  • GPA 3.54
  • Dean's List: Spring 2015 & Fall 2015
No Degree: NursingSan Antonio College, San Antonio, TX
  • Completing prerequisites for nursing program.
  • Accepted and enrolled in, RN nursing program.
June 2013High School Diploma: Three Rivers High School , Three Rivers
Certifications
  • First Aid/CPR Certified
  • Emergency Medical Technician Basic
  • Air Force AFSC X4N051
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Resume Overview

Companies Worked For:

  • METROPOLITAN METHODIST HOSPITAL
  • UNITED STATES AIR FORCE
  • BEEVILLE DINER

School Attended

  • Community College of The Air Force
  • Coastal Bend College
  • San Antonio College
  • Three Rivers High School

Job Titles Held:

  • PATIENT CARE TECHNICIAN
  • Aeromedical Evacuation Technician
  • Server

Degrees

  • No Degree : Practical Nursing
    No Degree : Nursing
    No Degree : Nursing
    High School Diploma :

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