, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated and committed Patient Care Technician with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment.
Skills
Customer Service
Excellent analytical and problem-solving skills
Administrative skills
Patient Flow
Multi Tasking
Conflict Management
Time management
Strong verbal and written communication
Cleanliness and organization
Following protocols
Work History
07/2021 to CurrentPatient Care TechnicianAtlantic Health System | Randolph, NJ,
Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Provided care for patients based on physical, psychological, educational and safety criteria.
Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Documented observations and baseline measurements in medical records.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
02/2020 to 05/2020Patient Assistant-RepresentativeLegacy Community Health | Stafford, TX,
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Managed master calendar and scheduled appointments for numerous providers based on optimal patient loads and clinician availability
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Took copayments and compiled daily financial records.
08/2019 to 02/2020Security OfficerFtmc | Sandusky, OH,
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
01/2018 to 01/2019Assistant-teacherNorth Country Academy | Ventura, CA,
Educated students in foundational concepts such as shapes, numbers, letters, and administered assessments to determine each student's specific educational and social needs
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
Maintained well-controlled classrooms by clearly outlining standards, reinforcing positive behaviors & changed infant and toddler diapers to maintain hygiene
Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects
Shifted between formal and informal methods of teaching to keep students interested, including debates, practical activities and experiments
08/2015 to 07/2017CashierNorthern Tool + Equipment | Fargo, ND,
Greeted customers, helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction and sales numbers
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Mentored new team members on POS system operation, customer service strategies and sales goals
Performed shift change tasks each day to keep store efficient and neat
Educated customers on promotions to enhance sales
Operated cash register for cash, check and credit card transactions with 90% accuracy
08/2011 to 11/2011WaitressHilton Worldwide | Coraopolis, PA,
Greeted new customers, displayed enthusiasm, and promoted excellent service to customers, successfully increasing referrals and walk-in business
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Education
Expected in 12/2020Bachelor of Science | BiologyVirginia Commonwealth University, Richmond, VAGPA:
Expected in 12/2017Associate of Science | BiologyNorthern Virginia Community College, Annandale, VAGPA:
Expected in 06/2015High School Diploma | Dominion High School, Sterling, VA, GPA:
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