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Patient Care Technician Resume Example

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MS
PATIENT CARE TECHNICIAN
Professional Summary

Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized and efficient in keeping supplies stocked and equipment sterilized for use.Motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Proficient and caring Nursing team member offering over 3 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Friendly Cashier offering more than 2 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Organized cashier and customer service experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor. Focused with strong understanding of retail operations. Offering 2 years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Hardworking Customer Service Representative with 2 years of experience working with RV. Trained in project and time management with extensive knowledge of RV and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Polite and professional call center customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Skills
  • Healthy meal preparation
  • Patient services
  • Infection Control Standards
  • HIPAA Compliance
  • Recording vital signs
  • Observing responses
  • Patient Assessments
  • Dementia and Alzheimer's knowledge
  • Responding to emergencies
  • Direct Patient Care
  • Conducting intakes
  • Professional bedside manner
  • High level of autonomy
  • Adaptable
  • Culturally-competent care
  • ADLs Assistance
  • Infection Control
  • Patient Bathing
  • Hospice and Palliative Care
  • Payment collection
  • Credit card processing
  • Product upselling
  • Refunds and exchanges
  • Customer assistance
  • Point of Sale Knowledge
  • Liquor Law Compliance
  • Identification Checks
  • Cash Drawer Management
  • Bagging and Packaging
  • ID Verification
  • Refund Handling
  • Shelf-cleaning
  • Payment processing
  • Cash Handling
  • Cleanliness
  • Friendly demeanor
  • Question responses
  • Time management skills
  • Multi-line phone talent
  • Recordkeeping strengths
  • Complaint resolution
  • Professional telephone demeanor
  • Sales expertise
  • Service standard compliance
  • Medical terminology knowledge
  • Strategic sales knowledge
Work History
05/2018 to CurrentPatient Care TechnicianTexas Health Resources | Cleburne, TX
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Documented observations and baseline measurements in medical records.
  • Cared for patients by providing , personal care and ambulation.
11/2017 to 05/2018CNAColonial Manor | Cleburne, Texas
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
06/2017 to 01/2018Customer Service RepresentativeFuntown RV | Cleburne, Texas
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Contacted customers and prospects to achieve company goals.
  • Used software to maintain company database with essential account and sales information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
01/2015 to 12/2016CashierH-E-B | Cleburne, Texas
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
Education
02/2020High School DiplomaHill College, Cleburne, TX
06/2016High School DiplomaCleburne High School, Cleburne, TX
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Resume Overview

Companies Worked For:

  • Texas Health Resources
  • Colonial Manor
  • Funtown RV
  • H-E-B

School Attended

  • Hill College
  • Cleburne High School

Job Titles Held:

  • Patient Care Technician
  • CNA
  • Customer Service Representative
  • Cashier

Degrees

  • 02/2020 High School Diploma
    06/2016 High School Diploma

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