Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Established Patient Care Technician offering CPR certified, clinical training in acute care, medical-surgical, skilled nursing, psychiatric, geriatric and rehabilitation units. Administered and assisted with glucose testing, injections, feedings and colostomy care. Proficient in nursing documentation, assessment and decision-making. Calm and effective in pressured and emergent situations. Patient-focused professional providing support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Skilled at delivering customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication capabilities well-honed in with high-performance healthcare teams. Dedicated PCTcommitted to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach. Knowledgeable and compassionate Nursing staff member with 3+ years of Healthvcare experience. Diligent about serving all facets of patient medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services. Compassionate Patient Care Technician adept in managing heavy daily patient volume,including telephone triage, appointment scheduling and patient referral. Proficient in documentation and record maintenance. Dedicated to patient confidentiality. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 3+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity. Experienced Healthcare team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated with CPR/BLS certification.

  • Clinical training
  • Broad medical terminology knowledge
  • Acute and rehabilitative care
  • Feeding assistance specialist
  • Flexible
  • Sterilization techniques
  • Medical device products and services
  • Infection control standards
  • Cultural awareness and sensitivity
  • Mobility assistance
  • Patient positioning understanding
  • Healthcare expertise
  • Calm and level-headed under duress
  • General housekeeping ability
  • Able to lift 75 pounds
  • Infection control procedures
  • Preparing meals
  • Collecting specimens
  • Patient relations
  • Collecting vital signs
  • Quick problem solver
  • Performing patient intakes
  • Monitoring fluids
  • Quality assurance controls
  • Grooming and bathing assistance
  • Documentation procedures expert
05/2020 to 08/2020 Patient Care Technician Baptist Health - Alabama | Montgomery, AL,
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
  • Delivered outstanding care based on physical, psychological, educational and related criteria for ill patients.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Responded to bell or light signal calls within maximum of 2 minutes to assist patients with needs
  • Secured qualified assistance for patient emergencies to optimize outcomes.
  • Facilitated flow of patients through facility by accurately transferring and discharging patients in appropriate systems with Hospital Software.
  • Performed minor housekeeping tasks, including stripping beds and organizing to keep patient areas clean and sanitized.
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
  • Kept unit well-stocked and efficient with necessary medical supplies.
  • Responded promptly to patient call lights to provide physical and emotional support.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Collected and labeled Urine and Stool specimens to prepare for delivery to laboratory.
  • Monitored and charted fluid intake and output to stay current on patient conditions.
  • Assisted with patient admission, discharge and transfer to maximize facility efficiency.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Assisted elderly patients with essential ambulatory care for transport to and from facility.
  • Kept instruments and equipment clean and effectively sanitized.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Collected lab specimens in adherence with safety protocols for patient tests.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Used hospital devices, including Hoyers and Standing Hoyers devices to transport and lift patients.
06/2017 to 09/2019 Shipping and Receiving Clerk/Administrative Assistant Baptist Health South Florida | Boca Raton, FL,
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Reported delays, accidents or other traffic and transportation situations.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Input weights, charges, discrepancies and other data in Canopy.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Consulted price lists to calculate costs, such as shipping, storage and demurrage charges.
  • Determined best shipping method for materials, considering shipping procedures, routes and rates.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Organized storage areas to maximize movement efficiency and minimize labor.
05/2015 to 02/2017 Certified Nursing Assistant Benchmark Hospitality | Gainesville, FL,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Documented activities and recorded information in EMR system.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Used mobility devices and Hoyers equipment to transport patients.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
02/2015 to 07/2015 Inspector Supervisor Showplace Wood Products | City, STATE,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Complied with company policies, objectives and communication goals.
  • Created training manual for all employees to use as reference guide.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Coached and mentored 15 staff members through constructive feedback to develop long-term career goals.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Provided ongoing training to address staff needs.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Developed position rotation to support continuous improvement and operator development.
Education and Training
Expected in 09/2020 GED | Conerstones, Aberdeen, SD, GPA:

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School Attended

  • Conerstones

Job Titles Held:

  • Patient Care Technician
  • Shipping and Receiving Clerk/Administrative Assistant
  • Certified Nursing Assistant
  • Inspector Supervisor


  • GED

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