patient care technician resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues by maintaining customer satisfaction and contribute to company success.

  • HIPAA Compliance
  • Medical Terminology
  • Caregiver Relations
  • Willingness to learn
  • CPR Certification
  • Emotional Intelligence
  • Electronic Recordkeeping
  • Medical Device Products and Services
  • Quality Assurance
  • Emotional and Social Support
  • Activities of Daily Living ADL Support
  • Cultural Awareness and Sensitivity
  • Time Management
  • Emergency Response
  • Patient Safety Management
  • Patient Care Quality
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Report Creation
  • Understanding Customer Needs
  • Creative Problem Solving
  • Quality Assurance Controls
  • Efficient and Detail-Oriented
  • Project Management Abilities
  • Call Documentation
  • Customer Service
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Inbound and Outbound Calling
  • Business Development Understanding
  • Clerical Support
  • Responding to Difficult Customers
  • High-Energy Attitude
  • Microsoft Office Expertise
  • Calm and Professional Under Pressure
  • Problem-Solving Abilities
  • Credit Card Payment Processing
Patient Care Technician, 03/2020 to Current
Freeman Health SystemParsons, KS,
  • Assisted with patient admissions, discharges and transfers.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Responded to bell or light signal calls to assist patients with needs.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
CNA, 05/2019 to 04/2020
Encompass HealthLittle River, SC,
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Used mobility devices to transport patients.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Provided basic care to over [Number] patients per shift, assisting with bathing, changing linens and preparing meals.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted in changing from [Software] to [Software] for medical recordkeeping, keeping detailed records before, during and after switch.
  • Attended to patients in [Number]-bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
Front Desk Representative, 06/2017 to 11/2018
Borgata CasinosAtlantic City, NJ,
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
Receptionist, 06/2016 to 04/2017
Brookfield Properties - DevelopmentSan Francisco, CA,
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Updated databases and spreadsheets to promote access to information.
  • Maintained professional tone at all times, including during peak rush hours.
Education and Training
High School Diploma: , Expected in 04/2011 to Govt Sharoda Sundori Womens' College - Bangladesh,
Associate of Science: Information Technology, Expected in to Fresno City College - Fresno, CA

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Resume Overview

School Attended

  • Govt Sharoda Sundori Womens' College
  • Fresno City College

Job Titles Held:

  • Patient Care Technician
  • CNA
  • Front Desk Representative
  • Receptionist


  • High School Diploma
  • Associate of Science

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