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Patient Care Technician Resume Example

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PATIENT CARE TECHNICIAN
Professional Summary

Enthusiastic patient care technician motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Enthusiastic care tech eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of communication, job skills, and basic life support as a certified nursing assistant. Motivated to learn, grow and excel in Nebraska Medicine. Sincere Nurse Aide offering superior skills in patient needs assessment and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. Compassionate professional nursing assistant. Well-qualified Healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritization and time management skills. Certified in nursing assistant. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Efficient and reliable Certified Nursing Assistant with 5 years of experience in hospital settings. Skilled in assisting with technical nursing treatments, supporting diagnostic procedures and accurately charting patient records. Skilled patient care tech offering demonstrated expertise in patient support developed over 5 years of healthcare experience. Proficient in supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Focused Healthcare professional accustomed to prioritizing and delivering basic patient care. Offering 5 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Proficient and caring Nursing team member offering over 5 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Work History
Company Name.City, StatePatient Care Technician |06/2015 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Registered Nurse.
  • Assisted patients with activities of daily living under guidance of Registered Nurse.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
  • Answered over 25 light or bell calls per shift to respond to patient requests and needs.
  • Collected and transported stool, blood, sputum, and COVID specimens to prepare for lab testing.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Maintained, sanitized and cleaned equipment and instruments to meet patient needs.
  • Cared for patients by providing empathy, personal care and ambulation.
Company Name.City, StateCustomer Service Manager |05/2017 - 12/2018
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assisted customers with navigating items that were in stock.
  • Assisted with customer pickup and online orders.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Collaborated with coworkers to improve customer service processes and support structures company-wide.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Followed through with client requests to resolve problems.
Company Name.City, StateCustomer Service Cashier |05/2013 - 10/2016
  • Requested official identification for alcohol, money, and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction while handling unsatisfactory product returns quickly and professionally.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Handled approximately 20 daily credit and cash transactions for customers with accuracy and speed.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Worked closely with coworkers to solve problems and handle customer concerns.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Served needs of more than 5 customers in busy customer service environment.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Trained as cashier and provided back-up coverage to provide customers with optimal support.
  • Verified over $1,000 of cash and credit payments daily.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Learned cashier and customer service positions and provided backup at key times.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Used POS system to enter orders, process payments, and issue receipts.
Company Name.City, StateTumbling Coach |11/2015 - 08/2016
  • Spotted athletes during tumbling exercises and on trampoline to avoid injuries and mishaps.
  • Promoted positive fitness environment through positivity and motivation that encouraged athletes and improved overall confidence.
  • Supported all gymnasts equally and created safe space for each individual.
  • Worked with parents to address issues with participant behavior in program.
  • Adapted lessons to age, size and ability of gymnast.
  • Remained mentally focused despite potential distractions that arose.
  • Communicated teaching schedule and cleaning needs with custodial and front-desk staff with regularity.
  • Utilized standard gymnastics curriculum to teach proper form and safe conduction of high-risk moves.
  • Conducted skills assessments for participants with rigorous industry standards.
  • Encouraged team members to support one another and gave positive reinforcement wherever possible.
  • Assessed skill and ability of different gymnasts and tailored lessons to follow deficiencies.
  • Followed proper emergency protocol in event of medical injury or other critical situation.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods.
  • Introduced games and drills, which helped students to better develop skill levels.
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Company NameEmergency Services Tech
Additional Information

I am looking for a change to decide what area of nursing I want to work in. The emergency department has a flexible schedule that would agree with my school schedule.

Skills
  • Hospice and Palliative Care
  • Bathing
  • Feeding assistance expert
  • Feeding Assistance
  • Dementia Knowledge
  • ADLs Assistance
  • Conducting intakes
  • Dementia and Alzheimer's knowledge
  • Patient Bathing
  • Mobility Assistance Aptitude
Education
Marian High SchoolCity05/2014High School Diploma
Midland UniversityCity, StateNo Degree: Nursing
Metropolitan Community CollegeCity, StateNo Degree: Pre-Nursing
Iowa Western Community CollegeCity, StateNo Degree: Nursing
  • Continuing education in Nursing.
  • I am currently enrolled at Iowa Western as a nursing student.
Certifications
  • First Aid/CPR Certified
  • Certified Nurse Assistant (CNA)
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Resume Overview

School Attended

  • Marian High School
  • Midland University
  • Metropolitan Community College
  • Iowa Western Community College

Job Titles Held:

  • Patient Care Technician
  • Customer Service Manager
  • Customer Service Cashier
  • Tumbling Coach
  • Emergency Services Tech

Degrees

  • High School Diploma
    No Degree : Nursing
    No Degree : Pre-Nursing
    No Degree : Nursing

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