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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic patient care technician motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Enthusiastic care tech eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of communication, job skills, and basic life support as a certified nursing assistant. Motivated to learn, grow and excel in Nebraska Medicine. Sincere Nurse Aide offering superior skills in patient needs assessment and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. Compassionate professional nursing assistant. Well-qualified Healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritization and time management skills. Familiar with advanced medical terminology and procedures. Efficient and reliable Certified Nursing Assistant with 6 years of experience in hospital settings. Proficient in supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Focused Healthcare professional accustomed to prioritizing and delivering basic patient care. Recognized by patients for delivering five-star patient care. Proficient and caring Nursing team member offering over 6 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Skills
  • Hospice and Palliative Care
  • Feeding Assistance
  • Dementia Knowledge
  • ADLs Assistance
  • Conducting intakes
  • Mobility Assistance Aptitude
  • Patient Care
  • Teamwork
  • HIPAA Compliance
  • Orthopedic Splint Application
  • Basic Patient Care
  • 12-Lead EKG Monitoring
  • Collecting Medical Samples
  • Infection Control
  • Patient Preparation
  • CPR
  • Measuring and monitoring vitals
  • Collaboration
  • Organization and Time Management
  • Decision Making
  • Critical Thinking
Work History
09/2020 to Current Emergency Services Tech Legacy Health System | Saint Helens, OR,


  • Assisted with resuscitation, CPR and emergency airway procedures.
  • Decontaminated and sanitized all equipment, instruments and supplies.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
  • Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
  • Safely transported patients by wheelchair, stretcher or bed to other units.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Liaised between nurses, physicians, patients, and visitors.
  • Quickly responded to codes and cardiac monitor alarms.
  • Continuously monitored patients and reported changes to head nurses and physicians.
06/2015 to 09/2020 Patient Care Technician Cancer Treatment Centers Of America | Decatur, TX,


  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Registered Nurse.
  • Assisted patients with activities of daily living under guidance of Registered Nurse.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
  • Answered over 25 light or bell calls per shift to respond to patient requests and needs.
  • Collected and transported stool, blood, sputum, and COVID specimens to prepare for lab testing.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Cared for patients by providing empathy, personal care and ambulation.
05/2017 to 12/2018 Customer Service Manager Kroger | Irving, TX,
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assisted customers with navigating items that were in stock.
  • Assisted with customer pickup and online orders.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Collaborated with coworkers to improve customer service processes and support structures company-wide.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
05/2013 to 10/2016 Customer Service Cashier Mccoy's Building Supply | Eagle Pass, TX,
  • Requested official identification for alcohol, money, and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained customer satisfaction while handling unsatisfactory product returns quickly and professionally.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Handled approximately 20 daily credit and cash transactions for customers with accuracy and speed.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Trained as cashier and provided back-up coverage to provide customers with optimal support.
  • Verified over $1,000 of cash and credit payments daily.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Used POS system to enter orders, process payments, and issue receipts.
11/2015 to 08/2016 Tumbling Coach Ymca Twin Cities | Maplewood, MN,
  • Spotted athletes during tumbling exercises and on trampoline to avoid injuries and mishaps.
  • Promoted positive fitness environment through positivity and motivation that encouraged athletes and improved overall confidence.
  • Supported all gymnasts equally and created safe space for each individual.
  • Adapted lessons to age, size and ability of gymnast.
  • Remained mentally focused despite potential distractions that arose.
  • Encouraged team members to support one another and gave positive reinforcement wherever possible.
  • Assessed skill and ability of different gymnasts and tailored lessons to follow deficiencies.
  • Followed proper emergency protocol in event of medical injury or other critical situation.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Introduced games and drills, which helped students to better develop skill levels.
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Education
Expected in No Degree | Nursing Midland University, Fremont, NE GPA:
Expected in No Degree | Pre-Nursing Metropolitan Community College, Omaha, NE GPA:
Expected in 05/2022 | Nursing Iowa Western Community College, Council Bluffs, IA GPA:
  • Continuing education in Nursing.
  • I will graduate in May 2022 with my ADN.
Expected in 05/2014 High School Diploma | Marian High School, Omaha, NE, GPA:
Certifications
  • First Aid/CPR Certified
  • Certified Nurse Assistant (CNA)
Additional Information

I have enjoyed working in the Emergency Department as an emergency services tech. I want to pursue a job in the Emergency Department as a nurse and get certified in TNCC, CEN, etc to expand my knowledge.

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Resume Overview

School Attended

  • Midland University
  • Metropolitan Community College
  • Iowa Western Community College
  • Marian High School

Job Titles Held:

  • Emergency Services Tech
  • Patient Care Technician
  • Customer Service Manager
  • Customer Service Cashier
  • Tumbling Coach

Degrees

  • No Degree
  • No Degree
  • High School Diploma

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