Patient Care Technician Resume Example
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PATIENT CARE TECHNICIAN
Professional Summary
Enthusiastic patient care technician motivated to work with patients, families and care teams in the most efficient and effective manner. Friendly, adaptable and collaborative professional able to devise satisfying solutions to complex problems. Proficient and caring Nursing team member offering over 3 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Skills
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Work History
08/2019 - 11/2020Patient Care Technician | City Of Hope - Valencia , CA
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient admissions, discharges and transfers to promote team efficiency.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bed bound individuals.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Documented observations and baseline measurements in medical records.
- Assisted patients with activities of daily living under guidance of patient care tech.
- Organized and maintained general supply storage areas.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Furthered skills by actively taking part in employee training and taking classes in subjects to improve nursing skills.
03/2018 - 07/2019Front Desk Receptionist | North Ridge Health And Rehab - New Hope , MN
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Used microsoft to process reservations, check-ins and check-outs.
11/2018 - 03/2019Patient Care Technician | City Of Hope - Yorba Linda , CA
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient admissions, discharges and transfers to promote team efficiency.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
Education
08/2016Sinclair Community College, City, StateGED:
Certifications
- Home Health Aid Certified (HHA)
- First Aid Certification
- Heart Saver/AED Certification
- Certified Nurses Aide
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Resume Overview
School Attended
- Sinclair Community College
Job Titles Held:
- Patient Care Technician
- Front Desk Receptionist
Degrees
- GED :
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