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Patient Care Representative Resume Example

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PATIENT CARE REPRESENTATIVE
Summary

Understanding Patient Care Representative with 20+ years of experience working in patient services. Highly skilled in conducting and coordinating patient pre-admission, registration and transfers. Sound knowledge of medical billing, payment processing, and customer service practices. Able to maintain the privacy and confidentiality of patients while providing first-rate customer service.

Skills
  • Insurance practices
  • Patient relations
  • New patient chart preparation
  • Co-payment collection
  • Appointment scheduling
  • Patient registration
  • Appointment confirmation
  • Courteousness & Professionalism
Experience
11/2017 to 05/2020
Patient Care RepresentativeChristus Trinity Clinic － Buffalo, Texas
  • Screened patients before and during admissions processes.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Updated patient demographic information in Computer system to prevent treatment and recordkeeping errors.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Checked daily doctor schedules and verified insurance.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Scheduled patient appointment and procedures with Software.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Checked claims for errors, corrected issues and mailed out in a timely manner.
  • Improved operations by working with team members and customers to find workable solutions.
  • Answered calls to answer customer questions.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
02/2009 to 11/2014
Medical Office ManagerRand Optical － Groesbeck, TX
  • Repaired and adjusted frames to meet customer needs.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Managed client frame selection processes and walked through lens options.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
10/2006 to 02/2009
Optical AssistantShillers Eye Clinic － Palestine, TX
  • Monitored daily and weekly schedules and monthly calendar obligations.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Scheduled appointments based on availability and established load parameters.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Responded to customer concerns and issues by.
  • Processed payments and updated accounts to reflect balance changes.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Maintained professional tone at all times, including during peak rush hours.
  • Answered calls to help customers.
  • Greeted customers, answered general questions and directed to appropriate locations.
Education and Training
05/1976
High School DiplomaSeagoville High School － Dallas, TX
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Resume Overview

Companies Worked For:

  • Christus Trinity Clinic
  • Rand Optical
  • Shillers Eye Clinic

School Attended

  • Seagoville High School

Job Titles Held:

  • Patient Care Representative
  • Medical Office Manager
  • Optical Assistant

Degrees

  • High School Diploma

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