patient care representative resume example with 15 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Verbal and Written Communication
  • Quality Standards and Protocol
  • Providing Information and Resources
  • Organized and Efficient
  • Documenting and Recording Information
  • Registration and Scheduling
  • Database Search and Data Entry Skills
  • Explaining Policy and Procedures
Work History
08/2018 to Current Patient Care Representative Southcoast Health System | Tiverton, RI,
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
  • Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
  • Increased utilization of preventive care to reduce readmissions.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Scheduled approximately 50 patients per week and made reminder calls.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Resolved problems with communication and billing to foster seamless services.
  • Responded to patient queries and concerns concerning insurance coverages and deductibles.
  • Worked with patients and families to develop future plans and discuss care actions.
01/2016 to 01/2018 Pediatric Transplant Administrative Assistant University Health System | City, STATE,

  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Scheduled office meetings and client appointments for staff teams.
  • Performed research to collect and record industry data.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
01/2015 to 01/2016 Senior Support Services Specialist/Wellness Coach Monarch Project/Center For Health Care Services | City, STATE,
  • Responsible for data entry for clinical initiatives and wellness trends in Microsoft Excel and Microsoft Access In charge of multiple providers and wellness schedules Personal assistant to multiple providers Responsible for the monthly provider schedule Responsible for agendas, meals, and minutes for monthly provider meetings Responsible for all clinic lab reporting though multiple databases Responsible for frequent patient contact for medical and wellness plans of care Actively communicated with both organizational and community resources in an effort to streamline complex patient care needs Wellness visits with patients on an as needed basis to work on life goals, to include, weight, nutrition, emotional, and spiritual needs.
  • Developed patient centered care plans to work with patients and any challenges that stand in the way of those goals.
01/2006 to 01/2015 Administrative Assistant/ER Technician II Methodist Hospital | City, STATE,
  • Operations of the unit to include: tracking of corporate, behavioral health, and patient population based metrics.
  • Tracking and reporting EMS volume, STRAC reporting, and other mandated monthly audits.
  • Acts as unit receptionist greeting and directing visitors Assisted in ordering, receipt, and storage of supplies.
  • Maintained adequate stocking and restocking to PAR levels of patient care supplies and departmental equipment.
  • Responsible for answering multiple calls received in the high volume ER unit.
  • Responsible for transferring calls, and proficiently determines when staff members should be paged or message taken.
  • Served as an important link in the communication chain ensuring information is transmitted between nursing personnel, other hospital personnel, physicians, patients, family members, and other guests.
  • Responsible for entering patient information, demographics data, and performed other necessary functions within the electronic medical record computer system.
  • Served as the designated person to complete special projects for unit director, supervisors, and charge nurses.
  • As a senior ER technician is responsible for orienting and mentoring new staff members.
  • Proficient as both a unit clerk and clinical ER technician.
  • Under RN supervision, performed delegated patient care activities, and assisted in maintaining a safe patient environment.
  • Provided encouragement, support, and comfort to patients and family members.
Expected in 2015 Rape Crisis Advocate and Crisis Intervention Specialist Training | , , GPA:
Expected in 2015 Certified Wellness Coach | , , GPA:
Expected in 2009 | , , GPA:
Awarded the Champion in Service Award by Methodist Healthcare System
Expected in 1998 12- Lead EKG Course | , , GPA:
Expected in 1992 Basic EKG Course | , , GPA:
Expected in 1989 | Graduate Fairborn High School, Fairborn, OH GPA:

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Resume Overview

School Attended

  • Graduate Fairborn High School

Job Titles Held:

  • Patient Care Representative
  • Pediatric Transplant Administrative Assistant
  • Senior Support Services Specialist/Wellness Coach
  • Administrative Assistant/ER Technician II


  • Rape Crisis Advocate and Crisis Intervention Specialist Training
  • Certified Wellness Coach
  • 12- Lead EKG Course
  • Basic EKG Course

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