Organized Receptionist and Appointment Setter with 18 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Skills
Electronic Recordkeeping
HIPAA Compliance
Emotional Intelligence
Quality Assurance
Calm Under Stress
Consistent Follow Through
Verbal and Written Communication
Time Management
Attention to Detail
Health Insurance Verification
Work History
Patient Care Associate, 11/2019 - Current Lake Health – Urbana, OH,
Maintained clean, safe and well-organized patient environment.
Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
Verified insurance coverage and obtained pre-authorizations.
Confirmed patient appointments day before scheduled.
Reviewed medical histories and current information to provide accurate information to surgeons.
Checked patients in and out and collected payments.
Reviewed new patient paperwork before scheduling appointments.
Used Axium to schedule patients.
Educated patients about surgeries and provided treatment plan documentation.
Answered phone calls and messages for multiple-physicians medical facility, scheduling appointments and handling patient inquiries.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Obtained payments from patients and scanned identification and insurance cards.
Organized patient files and streamlined operations to improve efficiency.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Carried out front office duties utilizing data entry skills in framework of medical database.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Received and routed laboratory results to correct clinical staff members.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Medical Office Receptionist, 12/2018 - 11/2019 Texas Health Resources – Bedford, TX,
Pulled charts and prepared for nurse and doctor assessment.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Supported office staff and operational requirements with administrative tasks.
Maintained records by recording, obtaining and updating personal and financial information.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Enhanced office productivity by handling high volume of callers per day.
Maintained current and accurate medical records for patients.
Received, recorded and filed medical payments by check, cash and credit card.
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