Goal-oriented Office Manager adept in the identification and implementation of process improvements, including workflow enhancement and policy and procedure modifications. Offers key strengths in time management and communications across all level of employee, management, and clientele. Resourceful and accomplished, with extensive office operations and personnel organization expertise.
The Visitor Representative performs a variety of reception, clerical, and concierge functions, with the goal of creating a friendly and efficient environment for customers requiring inpatient and outpatient services. The Visitor Representative ensures patient access is coordinated in an expeditious manner and that patients and family members are provided directions and processed in a courteous and timely manner. Daily functions include monitoring patient through-put and addressing bottlenecks as needed, ensuring patient comfort throughout the visit, and ensuring issues are addressed and/or escalated in an appropriate and efficient manner.
Managed incoming and outgoing calls for busy Home Health Aide office.
Created professional memoranda, letters and marketing copy.
Welcomed guests and clients in an upbeat and friendly manner.
Dispersed incoming mail to correct recipients throughout the office.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Identified staff vacancies and recruited, interviewed and selected applicants.
Directed personnel, training and labor relations activities.
Oversaw job fairs to bring in local talent for long-term and seasonal positions.
Maintained compliance with all local, state and federal laws, as well as established organizational standards.
Created and distributed updated customer statements.
Worked with management to document and offset unusual expense variances in their respective areas.
Executed accounts receivable reporting enhancements and reconciliation procedures.
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
Updated customer accounts with interactions, payments and personal information.
Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
Mental Health Aide Certified
Business Program Certificate
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