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patient advocate resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Seasoned Patient Advocate successful at resolving conflicts, managing multiple simultaneous responsibilities and building strong relationships.

Skills
  • Compassionate client care
  • Behavior redirection
  • Quality program protocols
  • Care plan management
  • Client safety and first aid
  • Customer Support
  • MS Office proficiency
  • Verbal Communication
  • Safety regulations
  • Quality Assurance
  • Customer Service
  • Problem Resolution
  • Call Center Operations
  • Courteous demeanor
  • Senior leadership support
  • Conflict mediation
  • Customer relations
  • Reporting
  • Recording histories
  • Appointment confirmation
  • Medical filing
  • Medical billing
  • Organization
  • Problem resolution
  • Reliable & trustworthy
Experience
12/2021 to 07/2022
Patient Advocate Cancer Care Northwest Coeur D Alene, ID,
  • Provided knowledgeable and compassionate service in response to patient questions and concerns.
  • Helped patients understand care, coverage and payment responsibilities and rights.
  • Managed database of patient information and frequently used computerized systems to track details.
  • Assisted patients in selecting appropriate courses of actions and obtaining needed support.

  • Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.
  • Explained policies, procedures and services to patients.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Maintained knowledge of community services and resources and referred patients to appropriate organizations.
05/2021 to 05/2022
Home Health Aide Promedica Senior Care Raleigh, NC,
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Managed patient transportation and appointment scheduling.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Assisted terminally ill patients with bathing, grooming and dressing.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Transported clients to doctor's appointments and errands.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Tracked and reported clients' progress based on observations and conversations.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Helped client with medication self-administration.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Recognized emergency situations and implemented appropriate procedures.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.
04/2020 to 05/2021
Customer Service Representative Clean Harbors Sandy, UT,
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
03/2019 to 04/2020
Crew Member Wendy's Company Cuyahoga Falls, OH,
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Upheld high standards of productivity and quality in operations.
  • Answered customer questions and took orders.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education and Training
Expected in 05/2021
High School Diploma:
Desoto County High School - Arcadia, FL
GPA:

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Resume Overview

School Attended

  • Desoto County High School

Job Titles Held:

  • Patient Advocate
  • Home Health Aide
  • Customer Service Representative
  • Crew Member

Degrees

  • High School Diploma

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