LiveCareer-Resume

patient advocate resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Friendly Patient Advocate trained in Microsoft software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities and insurance companies to achieve positive all-around outcomes. Resourceful Patient Advocate offering 6 years of hospital experience. Versed in collaborating with insurance companies and completing paperwork. Passionate about patient care. Dedicated 6 highly effective at getting patients connected with valuable resources. Technologically savvy and successful managing large caseloads. 6 years of success career experience in large hospital environments. Caring Patient Advocate with successful background working as positive intermediary between hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities. Bringing 16 years of experience in field. Motivated 6 enthusiastic about helping patients navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service.

Skills
  • Activity monitoring
  • Verbal and written communication
  • Proficient in Microsoft
  • Insurance understanding
  • Follow through
  • Relationship building
  • Organized nature
  • Resource utilization
  • Quality assurance
  • Interdepartmental cooperation
  • Caseload management
  • Medicaid knowledge
  • Patient rights
  • Chart pulling
  • Appointment Scheduling
  • System updates
  • Document filing
  • Medical insurance
  • Interpreting physician orders
  • Insurance verifying
  • Payment collection
Education
American Christian Academy Texarkana Tx, Expected in 04/2003 High School Diploma : - GPA :
Work History
Tower Health - Patient Advocate
Boyertown, PA, 09/2021 - Current
  • Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
  • Maintained documentation on patient activities, coverage issues and hospital actions.
  • Reviewed patient claims, bills and medicolegal documents for accuracy.
  • Managed large caseload of patients in Medicaid department.
  • Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
  • Collected and reviewed patient information to assess eligibility for special programs.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Entered details into computer systems and managed database of information.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Taught patients and families to use at-home medical equipment.
  • Recommended service improvements to minimize recurring patient issues and complaints.
Massachusetts General Hospital - Cashier
Waltham, MA, 08/2020 - 09/2021
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reviewed weekly sales ads and monitored price changes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
Ace Hardware - Assistant Manager
Baldwinsville, NY, 03/2021 - 08/2021
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

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Resume Overview

School Attended

  • American Christian Academy

Job Titles Held:

  • Patient Advocate
  • Cashier
  • Assistant Manager

Degrees

  • High School Diploma

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