patient advocate resume example with 1+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Friendly Patient Advocate trained in Microsoft software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities and insurance companies to achieve positive all-around outcomes. Resourceful Patient Advocate offering 6 years of hospital experience. Versed in collaborating with insurance companies and completing paperwork. Passionate about patient care. Dedicated 6 highly effective at getting patients connected with valuable resources. Technologically savvy and successful managing large caseloads. 6 years of success career experience in large hospital environments. Caring Patient Advocate with successful background working as positive intermediary between hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities. Bringing 16 years of experience in field. Motivated 6 enthusiastic about helping patients navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service.

  • Activity monitoring
  • Verbal and written communication
  • Proficient in Microsoft
  • Insurance understanding
  • Follow through
  • Relationship building
  • Organized nature
  • Resource utilization
  • Quality assurance
  • Interdepartmental cooperation
  • Caseload management
  • Medicaid knowledge
  • Patient rights
  • Chart pulling
  • Appointment Scheduling
  • System updates
  • Document filing
  • Medical insurance
  • Interpreting physician orders
  • Insurance verifying
  • Payment collection
American Christian Academy Texarkana Tx, Expected in 04/2003 High School Diploma : - GPA :
Work History
Tower Health - Patient Advocate
Boyertown, PA, 09/2021 - Current
  • Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
  • Maintained documentation on patient activities, coverage issues and hospital actions.
  • Reviewed patient claims, bills and medicolegal documents for accuracy.
  • Managed large caseload of patients in Medicaid department.
  • Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
  • Collected and reviewed patient information to assess eligibility for special programs.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Entered details into computer systems and managed database of information.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Taught patients and families to use at-home medical equipment.
  • Recommended service improvements to minimize recurring patient issues and complaints.
Massachusetts General Hospital - Cashier
Waltham, MA, 08/2020 - 09/2021
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reviewed weekly sales ads and monitored price changes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
Ace Hardware - Assistant Manager
Baldwinsville, NY, 03/2021 - 08/2021
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • American Christian Academy

Job Titles Held:

  • Patient Advocate
  • Cashier
  • Assistant Manager


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: