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patient advocate resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Friendly Patient Advocate trained in MS Office, all California Medicaid portals, IBM ACE & PBAR: Medical billing applications, & Advocatia software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities, State & local county departments and insurance companies to achieve positive all-around outcomes.

Skills
  • Quality assurance
  • Organized nature
  • Caseload management
  • Insurance understanding
  • Patient rights
  • Resource utilization
  • Relationship building
  • Interdepartmental cooperation
  • Medicaid knowledge
  • Activity monitoring
  • Verbal and written communication
  • Chart pulling
  • Appointment Scheduling
  • Document filing
  • System updates
  • Insurance verifying
  • Property tours and inspections
  • Maintenance knowledge
  • Marketing and advertising
  • Customer service-focused
  • Tenant and eviction laws
  • Contract Negotiation
  • City and county regulations
  • Scheduling
  • Accounting
  • Appointment Setting
  • Bank Reconciliation
  • Preparing property agreements
  • Administrative support
  • Database Management
Work History
Patient Advocate, 02/2017 - Current
Bump Health Peoria, IL,
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
  • Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Reviewed patient claims, bills and medicolegal documents for accuracy.
  • Entered details into computer systems and managed database of information.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Maintained documentation on patient activities, coverage issues and hospital actions.
  • Collected and reviewed patient information to assess eligibility for special programs.
  • Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Facilitated communication between patients and various departments and staff.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Assisted in recovery process by offering Covered California enrollment assistance and California Medicaid enrollment assistance.
Vacation Rental Property Manager, 05/2015 - 01/2017
Vacasa Brighton, UT,
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Coordinated appointments to show marketed properties.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Collected and maintained careful records of rental payments and payment dates.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Communicated effectively with owners, residents and on-site associates.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Kept properties in compliance with local, state and federal regulations.
  • Completed annual rent calculations using housing database software.
Property Manager Office Administrator, 01/2013 - 05/2016
Keller Williams Realty Chaparral Country Club City, STATE,
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Prepared variety of different written communications, reports and documents.
Education
High School Diploma: , Expected in 06/1998
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Palm Springs High School - Palm Springs, CA
GPA:
Status -
Certifications
  • Licensed ince 2017
  • Licensed Real Estate Agent since 2019
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Resume Overview

School Attended

  • Palm Springs High School

Job Titles Held:

  • Patient Advocate
  • Vacation Rental Property Manager
  • Property Manager Office Administrator

Degrees

  • High School Diploma

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