patient advocate resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Friendly Patient Advocate trained in MS Office, all California Medicaid portals, IBM ACE & PBAR: Medical billing applications, & Advocatia software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities, State & local county departments and insurance companies to achieve positive all-around outcomes.

  • Quality assurance
  • Organized nature
  • Caseload management
  • Insurance understanding
  • Patient rights
  • Resource utilization
  • Relationship building
  • Interdepartmental cooperation
  • Medicaid knowledge
  • Activity monitoring
  • Verbal and written communication
  • Chart pulling
  • Appointment Scheduling
  • Document filing
  • System updates
  • Insurance verifying
  • Property tours and inspections
  • Maintenance knowledge
  • Marketing and advertising
  • Customer service-focused
  • Tenant and eviction laws
  • Contract Negotiation
  • City and county regulations
  • Scheduling
  • Accounting
  • Appointment Setting
  • Bank Reconciliation
  • Preparing property agreements
  • Administrative support
  • Database Management
Work History
Patient Advocate, 02/2017 - Current
Bump Health Peoria, IL,
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
  • Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Reviewed patient claims, bills and medicolegal documents for accuracy.
  • Entered details into computer systems and managed database of information.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Maintained documentation on patient activities, coverage issues and hospital actions.
  • Collected and reviewed patient information to assess eligibility for special programs.
  • Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Facilitated communication between patients and various departments and staff.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Assisted in recovery process by offering Covered California enrollment assistance and California Medicaid enrollment assistance.
Vacation Rental Property Manager, 05/2015 - 01/2017
Vacasa Brighton, UT,
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Coordinated appointments to show marketed properties.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Collected and maintained careful records of rental payments and payment dates.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Communicated effectively with owners, residents and on-site associates.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Kept properties in compliance with local, state and federal regulations.
  • Completed annual rent calculations using housing database software.
Property Manager Office Administrator, 01/2013 - 05/2016
Keller Williams Realty Chaparral Country Club City, STATE,
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Prepared variety of different written communications, reports and documents.
High School Diploma: , Expected in 06/1998
Palm Springs High School - Palm Springs, CA
Status -
  • Licensed ince 2017
  • Licensed Real Estate Agent since 2019

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Palm Springs High School

Job Titles Held:

  • Patient Advocate
  • Vacation Rental Property Manager
  • Property Manager Office Administrator


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: