Patient Advocate Resume Example
- Reporting
- Database coordination
- Time management
- Active listening
- Proactive problem solving
- Multitasking
- Patient interviewing skills
- Legal compliance
Seasoned Patient Advocate successful at resolving conflicts, managing multiple simultaneous responsibilities and building strong relationships.
10 plus years Hospital experience with 4 plus years working as a Patient Advocate onsite as well as remotely.
- Worked with hospital staff to identify patients with no insurance, unverified insurance and inadequate insurance.
- Gathered and analyzed patient information to determine correct insurance information (if applicable), eligibility for Medicaid, ACA or other charity programs.
- When eligible for Medicaid assisted patients by submitting applications and obtaining necessary documents required for their application type. Worked with patients through application process to the approval.
- Assisted low income patients by offering information on other agencies/resources that may be helpful with their personalized situations. For example: food banks, Health care clinics, housing and specialized programs pertaining to their diagnosis such as Cancer, HIV, etc. to obtain needed support.
- Managed database of patient information and frequently used computerized systems to track details.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations in obtaining correct.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Worked with Indiana FSSA and MCO's to ensure documents requested were received timely as well as ensure coverage and eligibility dates were correct. At times appealing decisions and following through to resolution with patient and state agency.
- Maintained professional relationships with other agencies to assist patients in obtaining coverage and obtaining documents.
- Provided knowledgeable and compassionate service in response to all types of patient questions and concerns.
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
Highlights
• Performed all facets of hospital care within my realm of expertise.
• Assisted manager with patient rounds, organized filing systems more efficiently.
• Constructed project to showcase our unit for hospital contest.
• Assisted in implementing new program to lessen falls in hospital units.
• Devised a project to encourage employees to use program thanking/encouraging co-workers.
Skills
• Perform ADL's on all patients Routine, Pre-Op and Post-Op vitals Perform blood draws and glucose testing per MD orders.
• Detailed EMR charting and paper charting.
• Send and Receive Fax Answer multi-phone lines.
• Work closely with RN's and other staff to share/update status and needs.
• Notified other disciplines of patient needs or request(SW, Chaplain, PT, OT, etc.).
• Provided physical and emotional care of patients with compassion and professionalism.
• Able to provide care to patients of all background with no bias Kept self and area compliant to all regulations
Highlights
• Performed all facets of hospital care within realm of expertise.
• Above average heart monitored patients.
• During employ we transitioned to new EMR charting system
Skills
• Provided ADL's Routine, Pre-Op, Post-Op and cardiac vitals Glucose testing, retrieved UA and Stool specimens
• Put heart monitors on patients.
• Problem solved issues with units Care of terminal patients including post-mortem care
• Worked closely with RN's to provide consistent care and update on changes.
• Provided physical and emotional care to patients and families.
• Demonstrated attention to detail and ability to show compassion and professionalism.
• Kept self and unit compliant with all regulations(HIPAA, etc.).
• Detailed EMR charting as well as detailed shift report.
• Regularly used fax, copier and multi-phone lines.
• Notified and worked closely with other disciplines of need/requests of patients
Description: Prior to going to PRN status I was the only CNA for a four county area. Worked closely with other disciplines to provide care and resources according to patients needs and changing needs. Kept detailed mileage and visit records. Worked in office in secretarial type position answering phones, filing, faxing and doing chart audits during periods of low census
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented patient intake and dietary requirements and assisted with feeding.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented activities and recorded information in EMR system.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
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Resume Overview
School Attended
- Edison Community Colleg
Job Titles Held:
- Patient Advocate
- PCA Neuro-Spine Unit
- CNA Med/Surgical Technologist
- CNA
Degrees
- Some College (No Degree)
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