Compassionate Patient Advocate dedicated to smoothing communication between patients and hospitals. Analytical problem solver and clear communicator. 10+ years in patient support.
Proactive problem solving
Patient interviewing skills
Patient Advocate Brooklyn, New YorkWyckoff Heights Medical Center/Mar 2020 to Current
Ensure that patient/surrogate are aware of and empowered to understand and exercise their rights and responsibilities.
Assists in interpreting the hospital's policies and procedures for the patient/surrogate when requested.
Investigates issues/concerns and grievances articulated by patients and their surrogates. Involves appropriate medical centerstaff and departments as necessary. Works to achieve mutually satisfactory resolution.
When requested by patient/surrogate, provides a written response for the findings and corrective action of an investigation to a grievance. If patient/surrogate is not satisfied with response.
Provide assistance, when requested, to patients desiring to complete an Advance Directive. Do Not Resuscitate and Do Not Intubate orders. Encourage patient's to complete and save such documents, as appropriate.
Obtain, maintain, and protect the privacy of any and all medical records required to serve the patient's needs, sharing them with the patient and anyone designated by the patient.
Provide empathetic, non-judgmental, supportive listening and interactions that promote self-determination, well-being, resilience, and confidence.
Administrative Assistant Sunnyside, New YorkSunnyside Home Care Project/
Primarily responsible for supporting executive level management, staff and clients.
Multitasking various duties which include, but are not limited to: interoffice communication dissemination; production of management reports; medical computer system management and record keeping support; meeting room coordination; operation of Select Telecommunication phone system to support needs of entire organization; medical and office supply purchase and inventory management.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Medical Assistant Elmhurst, NYDPM Queens Medical Center/
Assisted physicians by preparing patients for procedures.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Recorded patient histories and filed supporting clinical data and diagnosis.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Sterilized medical instruments to streamline procedural use.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
School Aide Brooklyn, New YorkGeorge Westinghouse Career And Technical Education High School/
Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
Provided students with personalized educational, behavioral and emotional support.
Created and distributed instructional materials for group and one-on-one use.
Completed documentation on student behaviors, interventions and results.
Supervised students and maintained security throughout school buildings and on field trips.
Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
Administered minor first aid to injured students and notified school nurse to render additional aid.
Supporting Administrative requirements of Principal and Assistant Principal.
Serving as a parent communication liaison to insure parent concerns were addressed; maintained student transportation, distribution and coordinated school bus transportation.
Encouraged students to be understanding of and helpful to others.
Education and Training
Liberal Arts: NursingBorough Of Manhattan Community College Of The City University Of New YorkNew York, NY
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Companies Worked For:
Wyckoff Heights Medical Center
Sunnyside Home Care Project
DPM Queens Medical Center
George Westinghouse Career And Technical Education High School
Borough Of Manhattan Community College Of The City University Of New York
Professional Patient Advocate Institute
National Council For Behavioral Health
New York City College Of Technology Of The City University Of New York
Job Titles Held:
Liberal Arts : Nursing Hospital Patient Advocacy Certificate : Patient Advocate Mental Health First Aid USA Certificate : Mental Health Services Associate of Applied Science : Nursing Medical Assistant Certification, EKG Certification, And Phlebotomy Certification Human Services Certification
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