Patient Accounts Collector resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

  • CRM and office management software
  • Scheduling and calendar management
  • Data entry
  • File and data retrieval systems
  • PPE use
  • Decision-making
  • Communication
  • Basic math
  • Multitasking
  • Organization
  • Active listening
  • Collaboration
  • Friendly, positive attitude
  • Teambuilding
  • Leadership
Patient Accounts Collector, 11/2020 to Current
Universal Hospital Services, Inc.Levittown, PA,
  • Performed billing, collection and reporting functions for denial team office generating over $96 million annually.
  • Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
  • Reviewed flagged items daily and resolved issues in accurate and efficient manner.
  • Processed refunds, disbursements and payments.
  • Applied organizational policies and complied with regulations for patient privacy.
  • Resolved inquiries from patients, families and external payers.
  • Submitted electronic bills following facility and legal compliance standards.
  • Compared statements against patient files.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Customer Service Associate, 12/2019 to Current
Colfax CorporationOmaha, NE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Shared detailed information regarding MyWagreens rewards options to help customers make decisions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Educated customers on special pricing opportunities and company offerings.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Procurement Agent, 08/2019 to 11/2020
DanaherSchaumburg, IL,
  • Prepared and reviewed purchase and requisition orders, maintaining compliance with board rules.
  • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
  • Checked arriving shipments for accuracy and quality.
  • Coordinated with supervisor and provided support to all product research programs.
  • Authorized payments for purchases and kept information accessible by sorting and filing documents.
  • Analyzed vendor performance, reviewed compliance and communicated corrective action requirements to vendors.
  • Maintained relationships with suppliers to monitor performance and rectify issues.
  • Supported CAMC and clients through acquisitions, mergers and partnerships.
  • Researched pricing information and compared prices and quotations.
  • Prepared purchase orders and sent to distributors and suppliers.
  • Assisted in preparation of bidding documents and kept all paperwork in order.
  • Checked shipments to assess quality and quantity of purchased items.
  • Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
  • Analyzed customer needs and accordingly developed procurement requirements.
  • Coordinated with suppliers to resolve performance related issues.
  • Processed proof of delivery requests and handled limited inventory management activities.
Health Unit Coordinator, 08/2002 to 08/2019
Cape Cod Healthcare Inc.Plymouth, MA,
  • Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
  • Maintained unit supplies and equipment for medical staff and patient care needs.
  • Backed up floor staff by keeping patients' rooms clean and orderly.
  • Scheduled medical appointments and transportation for [Type] patients.
  • Transcribed physicians' orders to aid in medical care and minimize medical errors.
  • Trained and qualified staff per board requirements as well as national, state and local regulations.
  • Facilitated peer-to-peer conflict resolution.
  • Managed operations in accordance with budget requirements.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with Quality Team to develop outcomes statistics.
Education and Training
High School Diploma: , Expected in 06/1999
Scott High School - Madison, WV,
: Medical Assistant, Expected in
West Virginia Junior College - Charleston - Charleston, WV
Certification: Certified Nursing Assistant, Expected in 04/2002
Valley Center - South Charleston, WV,

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Resume Overview

School Attended

  • Scott High School
  • West Virginia Junior College - Charleston
  • Valley Center

Job Titles Held:

  • Patient Accounts Collector
  • Customer Service Associate
  • Procurement Agent
  • Health Unit Coordinator


  • High School Diploma
  • Some College (No Degree)
  • Certification

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