patient account representative resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Bilingual Self Starter with broad customer service and patient care background. Skilled in developing relationships and providing exceptional service. Patient Oriented receptionist, professional telephone etiquette and organization skills.
Skills
Insurance Verification
Customer Relationship Management
Credit and Collections
Updating Customer Accounts
Education and Training
Catapult Career StartersPassaic, NJ, Expected in 05/2010 ā āGED: - GPA:
Experience
Jp Recovery - Patient Account Representative Rocky River, OH, 02/2021 - Current
Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
Resolved inquiries from patients, families and external payers.
Reached out to patients once insurance was billed in order to obtain payments due.
Applied organizational policies and complied with regulations for patient privacy.
Reviewed flagged items daily and resolved issues.
Generated detailed reports outlining billing, flagged items and other important data.
Accepted and processed customer payments and applied toward account balances.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Interfaced with customers to bring accounts current with suitable repayment plans.
Routinely contacted account holders with balances over 90 days past due to resolve delinquencies.
North Ridge Health And Rehab - Front Desk Receptionist New Hope, MN, 05/2017 - 01/2021
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Signed for packages, recorded deliveries and distributed to personnel.
Assisted staff and executives with special projects.
Drafted professional business documents, spreadsheets and correspondence.
Maintained office equipment, scheduling service to repair issues.
Preserved office security by following safety procedures and controlling access via reception desk.
Explained policies and procedures to visitors.
Greeted visitors to provide information and direct to appropriate personnel.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Input customer data into reservation systems and updated to reflect room changes.
Scheduled and confirmed appointments.
Answered phone calls, provided information and connected callers to appropriate personnel.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Managed customer complaints and rectified issues to complete satisfaction.
Processed payments and updated accounts to reflect balance changes.
Pulled and organized requested documentation.
Greeted visitors and verified reasons for visit and appointment information.
Maintained front office cleanliness and organized supplies to increase productivity.
Determined needs of visitors and provided information or solutions.
Communicated with outside offices to obtain records and transfer files for surgery needs.
Conducted transactions, confirming patient information and processing according to standard protocol.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Levine Eye Care Center - Technician's Assistant City, STATE, 02/2016 - 11/2016
Provided patient diagnosis, test evaluation and treatment under strict time constraints.
Recorded patients' medical history, vital statistics and test results in electronic medical records.
Interviewed patients about symptoms and conducted thorough physical examinations.
Examined patients and recorded medical histories to use in health assessments and help determine conditions.
Obtained and recorded patient medical history and operated ophthalmic equipment.
Observed pupils, visual acuteness and extra-ocular movements to check patient status.
Prepared patients and administered basic eye exam tests.
Clifton Eye Care - Technician's Assistant City, STATE, 05/2012 - 02/2015
Completed patient histories by asking probing questions about family medical conditions, past ocular history and previous surgical procedures.
Checked vision fields, refraction and other vision markers before patient met with ophthalmologist.
Kept examination rooms, clinical areas and equipment clean and patient-ready.
Dilated patients' eyes and administered prescribed treatments.
Tested patients' visual fields and ocular motility and completed full patient work-ups.
Collected essential medical information and documented data in EHR platform.
Documented present problems, current medicines and vital stats.
Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
Read and interpreted surgical plans and coordinated paperwork and instructions.
Set appointments, verified insurance and informed patients of important points such as pre-surgery restrictions.
Obtained and recorded patient medical history and operated ophthalmic equipment.
Assisted during in-office surgical procedures and collected ultrasound images.
Prepared patients and administered basic eye exam tests.
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