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Patient Account Representative Resume Example

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PATIENT ACCOUNT REPRESENTATIVE
Career Overview
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Skill Highlights
  • Microsoft Office: Word, Outlook, Excel
  • Quickbooks
  • EMR and Practice Management Software: AllScripts, AltaPoint
  • Computer Proficient
  • Task Management
  • Critical Thinking
  • Creative Problem Solving
  • Customer Service
Core Accomplishments
Calendaring
  • Planned meetings for busy private practice physician with drup reps and other physicians.
 Scheduling
  • Facilitated employee enrichment by scheduling training, answering questions and processing paperwork
Process Improvement
  • Oversaw implementation of new practice management system which resulted in more cost-effective service.
Research
  • Investigated any necessary information for proper billing for insurance companies and patients such as proper billing codes.
  • Investigated and analyzed client complaints to identify and resolve issues.
Data Organization
  • Improved office organization by working with IT professional on storage and data solutions.
Multitasking
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Medical Records
  • Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
Reporting
  • Maintained status reports to provide management with updated information for client projects.
Training
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
​​Payroll Assistance
  • Assisted with payroll preparation and entered data into cumulative payroll document.
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​​Planning
  • Arranged, scheduled and coordinated logistics and travel itineraries for physician.
  • Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
Reporting
  • Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.
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Professional Experience
Patient Account Representative
January 2015 to Current Medisync － Cincinnati, OH Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Updated patient accounts and information on a daily basis. Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Handled and processed confidential patient information.
Accounts Receivable
January 2007 to January 2015 Harold T. Pretorius, M.D Coordinated with office manager all department functions for team of 10 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings with drug reps and other physicians and served as main liaison between manager and physician. Managed medical supply inventory, insurance records, patient charts and company files using online tracking system. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Supervised and trained front desk, billing and collection staff. Updated patient accounts and information on a daily basis. Created databases and spreadsheets to improve inventory management and reporting accuracy. Implemented updated online collection procedures for payment, increasing on-time payments by 10%. Managed incoming and outgoing calls for busy medical office. Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Handled and processed confidential patient information.
Accounts Receivable
January 1999 to January 2007 Besl Transfer Company
Responsible for 20 AR accounts, improving collections by 30%. Managed incoming and outgoing calls. Standardized department filing system to increase efficiency. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Administrative Assistant
January 1997 to January 1999 Cincinnati State Technical and Community College
Answered a busy multi-line telephone and other administrative functions such as helping students with scheduling for testing and classes, as well as, scheduling appointments for the professors.
Education
High School Diploma : 1995 William Henry Harrison High School
College prep and AP courses
Associate of Applied Business : Executive Assistant, 1999 Cincinnati State Technical and Community College Executive Assistant
Skills
 Account Management, Active Learning, Computer Proficiency, Creative Problem Solving, Critical Thinking, Customer Service, Data Entry, Internet Research, Microsoft Office Suite: Word, Outlook, Excel, Multi-Task Management, Organizational Skills, Prioritization, Report Transcription, Research, Scheduling, Telephone Skills, Time Management, Travel Arrangements, Type 50 WPM, Vendor Management, Writing
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Resume Overview

Companies Worked For:

  • Medisync
  • Harold T. Pretorius, M.D
  • Besl Transfer Company
  • Cincinnati State Technical and Community College

School Attended

  • William Henry Harrison High School
  • Cincinnati State Technical and Community College

Job Titles Held:

  • Patient Account Representative
  • Accounts Receivable
  • Administrative Assistant

Degrees

  • High School Diploma : 1995
    College prep and AP courses
    Associate of Applied Business : Executive Assistant , 1999

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