Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Microsoft Office: Word, Outlook, Excel
EMR and Practice Management Software: AllScripts, AltaPoint
Creative Problem Solving
Planned meetings for busy private practice physician with drup reps and other physicians.
Facilitated employee enrichment by scheduling training, answering questions and processing paperwork
Oversaw implementation of new practice management system which resulted in more cost-effective service.
Investigated any necessary information for proper billing for insurance companies and patients such as proper billing codes.
Investigated and analyzed client complaints to identify and resolve issues.
Improved office organization by working with IT professional on storage and data solutions.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
Maintained status reports to provide management with updated information for client projects.
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Assisted with payroll preparation and entered data into cumulative payroll document.
Arranged, scheduled and coordinated logistics and travel itineraries for physician.
Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.
Patient Account Representative January 2015 to CurrentMedisync － Cincinnati, OHContacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Updated patient accounts and information on a daily basis. Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Handled and processed confidential patient information.
Accounts Receivable January 2007 to January 2015Harold T. Pretorius, M.DCoordinated with office manager all department functions for team of 10 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings with drug reps and other physicians and served as main liaison between manager and physician. Managed medical supply inventory, insurance records, patient charts and company files using online tracking system. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Supervised and trained front desk, billing and collection staff. Updated patient accounts and information on a daily basis. Created databases and spreadsheets to improve inventory management and reporting accuracy. Implemented updated online collection procedures for payment, increasing on-time payments by 10%. Managed incoming and outgoing calls for busy medical office. Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Handled and processed confidential patient information.
Accounts Receivable January 1999 to January 2007Besl Transfer Company
Responsible for 20 AR accounts, improving collections by 30%. Managed incoming and outgoing calls. Standardized department filing system to increase efficiency. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Administrative Assistant January 1997 to January 1999Cincinnati State Technical and Community College
Answered a busy multi-line telephone and other administrative functions such as helping students with scheduling for testing and classes, as well as, scheduling appointments for the professors.
High School Diploma : 1995William Henry Harrison High School
College prep and AP courses
Associate of Applied Business : Executive Assistant, 1999Cincinnati State Technical and Community CollegeExecutive Assistant
Account Management, Active Learning, Computer Proficiency, Creative Problem Solving, Critical Thinking, Customer Service, Data Entry, Internet Research, Microsoft Office Suite: Word, Outlook, Excel, Multi-Task Management, Organizational Skills, Prioritization, Report Transcription, Research, Scheduling, Telephone Skills, Time Management, Travel Arrangements, Type 50 WPM, Vendor Management, Writing