patient account representative resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Highly motivated employee that is eager to help patients receive the care they need. I have a drive to excel in my career and have a passion for helping people. I am experienced in communicating with insurance companies, helping patients understand their benefits and completing authorizations for treatment.
Skills
Insurance Verification
Risk Management
Damage Claims
Persuasive Negotiation
Account Monitoring
Problem Investigation
Analytical and Critical Thinking
Payment Solicitation
Updating Customer Accounts
Credit and Collections
Attention to Detail
Problem Identification
Payment Processing
Conflict Resolution
Overdue Balance Detection
Insurance Billing
Insurance Collaboration
Excellent Judgment
Team Collaboration
Experience
Patient Account Representative, 03/2022 to Current Lakewood Health System – Sartell, MN,
Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
Reviewed flagged items daily and resolved issues.
Resolved inquiries from patients, families and external payers.
Collaborating with insurance companies to verify patients insurance benefit details and complete authorizations.
Reached out to patients once insurance was billed in order to obtain payments due.
Compared statements against patient files.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Answered customer questions regarding account discrepancies or problems.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Recorded information about status of collection efforts.
Accepted and processed customer payments and applied toward account balances
Monitored overdue accounts using automated information systems.
Pharmacy Technician, 04/2019 to 03/2023 Anthem, Inc. – Gilroy, CA,
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Verified prescriptions and drug labels, documents and packages.
Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Interpreted and processed medication orders under supervision of pharmacist.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
Prepared prescription transfers to other pharmacies.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Flagged potential side effects and allergies to prescribed medications for patients.
Answered telephones to respond to questions or requests.
Entered prescription information into computer databases.
Operated cash registers to accept payments from customers.
Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Received written prescription or refill requests, verifying information for completeness and accuracy.
Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Ordered, labeled and counted stock of medications and entered inventory data into computer.
Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Checked medications for content, accuracy and completeness of drug packaging and labeling.
Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Mixed pharmaceutical preparations according to written prescriptions.
Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Pharmacy Technician, 03/2018 to 01/2019 Anthem, Inc. – Harrisonburg, VA,
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Verified prescriptions and drug labels, documents and packages.
Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Interpreted and processed medication orders under supervision of pharmacist.
Answered telephones to respond to questions or requests.
Entered prescription information into computer databases.
Operated cash registers to accept payments from customers.
Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Received written prescription or refill requests, verifying information for completeness and accuracy.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Mixed pharmaceutical preparations according to written prescriptions.
Education and Training
High School Diploma: , Expected in 05/2011 to Piggott High School - Piggott, AR GPA:
: General Studies, Expected in to Crowleys Ridge College - Paragould, AR, GPA:
: General Studies, Expected in to Three Rivers Community College - Poplar Bluff, MO GPA:
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