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Patient Account Representative Resume Example

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PATIENT ACCOUNT REPRESENTATIVE
Summary

Dedicated Patient Account Representative bringing 18 years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities.

Skills
  • Insurance collaboration
  • Managed care
  • Team collaboration
  • Insurance billing
  • Medical billing
  • Appointment confirmation
Experience
01/2019 - Current
Company Name － City, StatePatient Account Representative
  • Submitted electronic bills following facility and legal compliance standards.
  • Resolved inquiries from patients, families and external payers.
  • Reviewed flagged items daily and resolved issues in accurate and efficient manner.
  • Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
  • Generated detailed reports outlining billing, flagged items and other important data.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Checked claims for errors, corrected issues and mailed out in a timely manner.
  • Applied organizational policies and complied with regulations for patient privacy.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
05/2017 - 11/2018
Company Name － City, StatePatient Account Representative
  • Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
  • Submitted electronic bills following facility and legal compliance standards.
  • Resolved inquiries from patients, families and external payers.
  • Reviewed flagged items daily and resolved issues in accurate and efficient manner.
  • Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
  • Generated detailed reports outlining billing, flagged items and other important data.
  • Created letters, invoices and other documents with diverse computer programs such as Cenetricity.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Checked claims for errors, corrected issues and mailed out in a timely manner.
06/2012 - 02/2017
Company Name － City, StateMedical Scheduler
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Scheduled appointments based on availability and established load parameters.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Oncology office with 5 providers.
  • Supervised and trained admitting, billing and collection staff.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Called patients to schedule Office visits/Chemo treatment appointments, consistently double-checking information and availability.
  • Created and maintained accurate and confidential patient files.
  • Answered 20 average daily phone calls to schedule appointments and address patient inquiries.
  • Updated patient financial information to ensure accuracy.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Interviewed patients to collect medical information and insurance details.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
06/2007 - 10/2010
Company Name － City, StatePatient Account Representative
  • Submitted electronic bills following facility and legal compliance standards.
  • Resolved inquiries from patients, families and external payers.
  • Reviewed flagged items daily and resolved issues in accurate and efficient manner.
  • Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
  • Reached out to patients once insurance was billed in order to obtain payments due.
  • Generated detailed reports outlining billing, flagged items and other important data.
  • Created letters, invoices and other documents with diverse computer programs such as AS400.
  • Applied organizational policies and complied with regulations for patient privacy.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Checked claims for errors, corrected issues and mailed out in a timely manner.
Education and Training
10/2001
Concorde Career CollegeCity, StateDiploma
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Resume Overview

School Attended

  • Concorde Career College

Job Titles Held:

  • Patient Account Representative
  • Medical Scheduler

Degrees

  • Diploma

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