Patient Account Representative Resume Example
Love this resume?Build Your Own Now
PATIENT ACCOUNT REPRESENTATIVE
Summary
Dedicated Patient Account Representative bringing 18 years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities.
Skills
|
|
Experience
01/2019 - Current
Healthpartners － Arden Hills , MNPatient Account Representative
- Submitted electronic bills following facility and legal compliance standards.
- Resolved inquiries from patients, families and external payers.
- Reviewed flagged items daily and resolved issues in accurate and efficient manner.
- Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
- Generated detailed reports outlining billing, flagged items and other important data.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Checked claims for errors, corrected issues and mailed out in a timely manner.
- Applied organizational policies and complied with regulations for patient privacy.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
05/2017 - 11/2018
Healthpartners － Coon Rapids , MNPatient Account Representative
- Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
- Submitted electronic bills following facility and legal compliance standards.
- Resolved inquiries from patients, families and external payers.
- Reviewed flagged items daily and resolved issues in accurate and efficient manner.
- Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
- Generated detailed reports outlining billing, flagged items and other important data.
- Created letters, invoices and other documents with diverse computer programs such as Cenetricity.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
- Checked claims for errors, corrected issues and mailed out in a timely manner.
06/2012 - 02/2017
Mary Bird Perkins Cancer Center － Hammond , LAMedical Scheduler
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Scheduled appointments based on availability and established load parameters.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Oncology office with 5 providers.
- Supervised and trained admitting, billing and collection staff.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Called patients to schedule Office visits/Chemo treatment appointments, consistently double-checking information and availability.
- Created and maintained accurate and confidential patient files.
- Answered 20 average daily phone calls to schedule appointments and address patient inquiries.
- Updated patient financial information to ensure accuracy.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Interviewed patients to collect medical information and insurance details.
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
06/2007 - 10/2010
Houston Medical Center － Perry , GAPatient Account Representative
- Submitted electronic bills following facility and legal compliance standards.
- Resolved inquiries from patients, families and external payers.
- Reviewed flagged items daily and resolved issues in accurate and efficient manner.
- Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Generated detailed reports outlining billing, flagged items and other important data.
- Created letters, invoices and other documents with diverse computer programs such as AS400.
- Applied organizational policies and complied with regulations for patient privacy.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
- Checked claims for errors, corrected issues and mailed out in a timely manner.
Education and Training
10/2001
Concorde Career CollegeCity, StateDiploma
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
- Typos
Resume Overview
School Attended
- Concorde Career College
Job Titles Held:
- Patient Account Representative
- Medical Scheduler
Degrees
- Diploma
Similar Resumes
